Comments on: Dog’s Indoor Potty Patch = Identity Theft Scan????

By: LJ Polese

LJ Polese — Sun, 22 Nov 2009 19:56:38 +0000

Thank you for all and especially Doggies.com, your information on the Potty Patch ordering issues. I also was about to order two, one for our patio and one for our motorhome when travelling. Yes, their website is terrible and fortunately that is what made me do more research before ordering. Sad to see the problems everyone has had with the company. Seems as though the concept was certainly popular for us dog owners, but we weren’t buying a “concept”.

Does anyone know of a similar product that works and is easy to order or better still a store that carries such an item?

Best of luck to those of you who ordered and are trying to get their refunds or cancel your order.
LJ

By: Rebecca

Rebecca — Thu, 12 Nov 2009 14:33:48 +0000

I will save you the time and money: Do not order from these people. Sloppy and suspicious. I received marketing calls and the shared out my info. My product is supposedly “in the mail”.
Do not order from them!

By: Chris Richardson

Chris Richardson — Thu, 08 Oct 2009 00:53:07 +0000

Is there another company selling a similar product?
I would pay double if I felt secure with my purchase.

By: Grace'n'Henry

Grace'n'Henry — Tue, 06 Oct 2009 20:42:04 +0000

Wow, I am so glad that I found this page. Yes, the ordering process was terribly confusing. When I finally looked up the order, I found that I had somehow ordered the large size and was being charged over $80 with shipping and handling. Also, that it would not be arriving until November 8th.
I called to cancel the order today and talked to someone named “Eric” . In the process of cancelling the order, he offered free shipping, a regular size with free shipping. Finally, when we were finished cancelling the order, I asked for a cancellation confirmation number of which they had none. But he did say that my credit card had not been charged. I will be sure to check the next statement. Thanks all, for the heads-up!

By: Stephen

Stephen — Fri, 02 Oct 2009 00:45:20 +0000

Yes, I have also just been SCAMMED….and I did just submit my BBB complaint….and STRONGLY ADVISE ALL OF YOU TO DO THE SAME NOW!!! Together we are strong in our stand against this JOKE of a business!!!

Thank you for using the Better Business Bureau’s Online Complaint System.
Your complaint has been assigned case # 84060536.
Correspondence regarding this complaint will be emailed to : XXXXX@XXXX.XXX
Please print a copy of this for your records.

Filed on : October 1 2009

Filed by :
Stephen
945 N XXXXXX Rd
XXXXX XX XXXXX

Filed against :
Eagle Eye Marketing
400 Returns Rd
Wallingford CT 06494

Complaint Description:
This company sells a product called the “Potty Patch”…an indoor grass patch bathroom for dogs. I placed my initial order on 9/28/09 via phone. I gave my visa card number and was told to expect my item delivered on 10/11/09. Then, I called today to check the status of my order…and I was told the item is now back ordered 2-6 weeks. I said CANCEL this order…and then all of a sudden POOF my item “has just been shipped today” and my credit card was charged $43.93!! I told them to CANCEL – and then they charge my card anyways!!!

Your Desired Resolution:
I demand nothing less than a FULL REFUND of $43.93 to my credit card NOW.

Your complaint will be reviewed by a BBB Dispute Resolution Specialist. If the complaint meets the criteria of BBB’s national complaint acceptance policy, it will be forwarded to the business. BBB policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the complaint handling process. Thank you for your anticipated cooperation and patience.

What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy

By: Sherry Smith

Sherry Smith — Tue, 29 Sep 2009 04:54:48 +0000

I haven’t seen this item advertised much lately so thought something might be up, and found this site. I’m glad I didn’t bother with it. Too bad, it sounds like a neat product.

To people like Douglas who are looking for alternatives, try Pooch Pads. I got mine at Pet Smart but some online stores like dog.com have. Not cheap — I paid $20 something for 1. But, they WORK. They are very thin, not bulky at all. They are odor-proof as their package states. Truly absorbent. Mine said it can be washed up to 300 times. They wash easily in the washing machine and dry on a 7-minute cycle on a commercial dryer. Sometimes I just hang it outside and it dries quickly. I’m completely satisfied and my dogs took to it right away. The package states the pad contain a chemical “attractant.” If you have more than one dog, buy more than one pad. I found my 2 dogs do not like to “share” it.

And it’s not ugly — mine is light beige. Never once has anything ever gone through the pad onto my carpet or floor.

I also like Stephanie’s creation of using a wading pool with mulch. I’ve thought of putting a large litter box in my house with mulch and see if they’ll use it. They certainly get into mulch when they find it outside.

Sorry so many people had these problems.

By: AUTUMN

AUTUMN — Mon, 28 Sep 2009 14:26:03 +0000

I AM FURIOUS! MY ORDER WAS PLACED AUGUST 31, 2009. I HAVE CALLED SEVERAL TIMES TO ASK ABOUT THE EXPECTED ARRIVAL DATE. MY DEBIT CARD WAS CHARGED SEPTEMBER 1, 2009 FOR THE TOTAL AMOUNT OF THE POTTY PATCH PURCHASE. I SPOKE WITH CUSTOMER SERVICE SEPTEMBER 25, 2009, THE LADY TOLD ME IT “SHOULD” BE SHIPPED WITHIN TWO WEEKS, BUT THAT THERE WAS NO FORSEEABLE DATE IN WHICH THEY WOULD BE RECEIVING THE POTTY PATCH’S TO SHIP. SHE SAID THEY WERE VERY BACKED UP AND THAT THERE WOULD BE NO WAY TO TELL WHEN THEY WOULD COME IN FOR SHIPMENT. THAT BEING SAID. I CHECK MY ACCOUNT THIS MORNING, SEPTEMBER 28, 2009, AND MY CARD HAS BEEN CHARGED AGAIN, AND NOW MY BANK ACCOUNT HAS OVER DRAFTED. I HAVE ONLINE BILLS PENDING TO BE PAID, THAT NOW WILL NOT GO THROUGH BECAUSE POTTY PATCH HAS OVER CHARGED ME. I CALLED TO CANCEL MY ORDER BECAUSE OF THE OVER CHARGE. I CANNOT RECALL THE NAME, BUT AN AFRICAN AMERICAN MALE TOLD ME MY ORDER WOULD BE CANCELED AND THAT I HAD NOT BEEN DOUBLE CHARGED. [THEY APPARENTLY REFUNDED IT?]. I CANCELED, AND WAS NOT GIVEN A CANCELLATION NUMBER BEFORE BEING HUNG UP ON BUT POTTY PATCH CUSTOMER SERVICE. I THEN CALLED BACK IMMEDIATELY, I SPOKE WITH ANOTHER MALE, HE INFORMED ME THAT “ALL THE SUDDEN” MY POTTY PATCHES HAD BEEN SENT FRIDAY, SEPTEMBER 25, 2009, AND THERE WAS NOTHING HE COULD DO ABOUT IT. WHY ALL THE SUDDEN DID I CANCEL, AND NOW THEY WERE ALREADY SHIPPED? SO NOW POTTY PATCH IS TELLING ME I MUST RECEIVE THEIR PRODUCT, PAY THE SHIPPING, AND THEN PAY TO GET IT SHIPPED BACK TO THEM TO GET A REFUND FOR THE PRODUCT ONLY… CAN ANY ONE SAY SCAM WITH ME? UM LAWSUIT? THIS COMPANY IS CRAP. THEIR CUSTOMER SERVICE IS CRAP. I HAVE NEVER BEEN SO UNSATISFIED WITH AN ONLINE PURCHASE. I AM 22 AND PURCHASE THINGS ONLINE ALL THE TIME. I WILL BE DISPUTING THIS, AND IF I AM FORCED TO PAY, WILL BE GOING TO COURT. I BEG ANYONE WHO HAS BEEN SCAMMED BY THIS COMPANY TO DO THE SAME. THIS IS NOT FAIR. IF YOU HAVE HAD ANY TROUBLE, PLEASE CONTACT THE BETTER BUSINESS BUREAU AS WELL. THIS CANNOT CONTINUE.

By: Duped Granny

Duped Granny — Mon, 21 Sep 2009 18:44:31 +0000

Unfortunately, like most of you, I have also been duped by this company. I ordered the potty patched based on the TV ads running on the Animal Planet back in July. I did see a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post at that time. By the end of August I had e-mailed and called them several times because the expected delivery date changed constantly…at times it even changed several times in the same day! The response was always the same:

Due to the high demand for this product…blah, blah, blah…items on back order will be shipped as quickly as possible…blah, blah, blah…your credit card will not be charged until the order is shipped.

After several months of this run-around, I did a little investigating (which I probably should have done before ordering) and found this and a few other sites hosting postings from other folks who have had similar experiences so I decided to cancel my order. So, here’s what happened next:

On the morning of Friday, Sept 19th I checked the order status website and the items were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Now, typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! Exactly like the person who earlier described their experience with a cancllation request I got the following response:

Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:

Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:

Eagle Eye Marketing

400 Returns Rd

Wallingford, CT 06494

Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.

Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.

Sincerely,

1-866-518-2294

Eagle Eye Marketing Customer Service

Now, I am no statistician but just doing the simple math…about a month for me to actually receive these items, another few weeks for the shipping return and another month for the refund to show on my account means they will have my money in their pocket for approximately 3 months. I checked my acount and sure enough the pending charge is back and suddenly the order status is showing “in process”.

I have personally contacted my bank and asked them to reject the charge as this item has been cancelled and I suggest you all try to do the same.

Good luck!

By: Cali Dee

Cali Dee — Thu, 17 Sep 2009 14:31:48 +0000

I ordered this back at the end of July….took 4 weeks to charge account. Just this week I suddenly received my money back with no explanation. Don’t order this.
Dee

By: Tammy Wilbanks

Tammy Wilbanks — Wed, 09 Sep 2009 14:05:15 +0000

Potty Patch is a cheap knock off of some better products.