445 thoughts on “A dog’s indoor “potty patch””

1. BY THE WAY … after posting on this site I began reading all the comments and found it funny because I too got no response from customer service when I ordered my potty patch and when I went to run a trace on the item it said it was BACKORDERED and i would not recieve it for like two months … NO word from customer service … and I would’ve never known had I not run a trace on the package … What is up with this place … AND the product was HORRIBLE and a total waste of money …

2. Unfortuately I was NOThappy with the Potty Patch at all. I was very excited when I recieved it because I thought it would put an end to the disposable piddle pads … well, I’m back to using the pads and out $50. I have a small 7 pound pomeranian and by the end of the second day the Patch smelled horrendous … I didn’t realize that you need to wash it thoroughly with warm soap and water EVERY day and it STILL smells of urine. I had to throw it out after the first week. The piddle pads are much easier and do not smell because I use a fresh one daily. Something to consider before you purchase this item …

3. I ordered one before I saw this site. The order went as most do, with the offer of $10 cash back. It was however, followed up with the usual ad related junk that accompanies flim flam gimmics. They want you to order this item, but what they really want is the $14.95/month for membership in their ad scam.
   I called the customer service line, to see when they’ll be delivering the merchandise. The guy who answered said it takes 4 to 7 business days to process the credit card. Then, it takes 3 to 6 weeks to deliver.
   Reputable businesses don’t do it this way. For $8.95 shipping, they should be able to send UPS ground. I asked if this comes direct from China, since the shipping takes so long. The consultant didn’t know anything about it.
   Beware this outfit.

4. I too was going to order the potty patch today. I started thinking hmm I really don’t know anyone who has tried it so decided to look it up. I’m glad I found this site because even though there are positive and negative responses to the potty patch, I’d rather not chance it. I just sent a question to the Rascal Dog Litter Box place and about 10min after I posted the question I got a call from the owner. I had asked about a larger litter box than what they sell because I have a puppy that will be a large dog (he pretty much refuses to go outside and waits until we get inside to go to the restroom) Although her answer was they don’t have anything bigger, she did tell me if I wanted to call her back after 4 she can tell me what I can buy at Home Depot to make my own. Now that’s customer service. She’s not even making a profit from me and she’s willing to help me with the problem I’m having.

5. Glad I did my homework and found this website before I became another statistic to this company that does not deliver their product.
   I just got a 12 week old YORKIE and I wanted to litterbox train her. I was nervous about ordering a litter box on the internet due to the Potty Patch and the unfavorable reports on the company.
   Someone told me about a company called the Rascal Dog Litter Box. I did order a litter box from them. I spoke with the owner and told her that I was nervous about ordering a litter box on line due to the Potty Patch mess. She assured me that my product would be shipped that day and that I would be e-mailed a UPS Tracking code. My box was shipped and I did receive an e-mail with the tracking number the day I ordered the box.
   I will receive the litter box tomorrow! Can’t wait to start training “Little Lucy”.

   Linda
   Cincinnati, Ohio

6. My mom ordered this for my yorkie and IG. After she told me about this product I looked up reviews to see exactly what this potty patch is. I immediately called her and told her to stop the order. I am sorry she didn’t see these reviews before purchasing this product.
   My IG was litter trained and this worked well for awhile, but she would put her front paws in the litter and wee on the floor, so we put pads under the tray to catch the accidents, then ended up using just pee pads, as a cheap alternative. My mom was trying to get an odor free way for my pets to go. I hope that she doesn’t have problems with her credit card.

7. I ordered two large pottypatch from the website on June 26th. Soon after I started receiving emails telling me that the items will be shipped on Aug 1st, then Aug 16th and now I got one stating Sept 21st. I had enough and call the customer service number: 1-866-518-2294 and cancelled my order. Now we’ll see if they did and if I have any suspicious charges added to my credit card.

8. the product talks about number one, what about number two.

   my concern is if it mays 1 on it, it probably will make 2

   unrine is easy to clean, but number 2 many times comes out soft or lose

   the webpage doesnt mention when a dog goes number two

   anyone no anything how the product work

9. I, too, have considered ordering the Potty Patch at the request of my daughter who saw the ad on the internet. She lives in an apartment & wanted one for her own little Yorkshire Terrier. Luckily, she called me before ordering & in checking out the PottyPatch.com’s website, I searched for product reviews, finding myself here. I’d love to have the product IF it works as I have 4 lil teacup and toy sized poodles and have had to train them to newspapers indoors since I use a motorized chair. I’d probably break my neck trying to get them out to use the potty outside consistently! Also, my dad has a huge dog that runs loose on our farm & would just love to have any one of my doggies for a snack! I’m very interested in finding out more about the similar product from Walmart & how well it works as I’d buy it from there to try it for sure. I am skeptical of the Potty Patch site after reading so many negative comments posted here. I noticed that PalPal was not an option too which I’d consider a safer option for ordering from an “unknown company.” I’ll keep checking the posts here for updates and thank you so much for hosting such a useful site!

10. TRY IT

11. Well I am glad to know that they are not answering their messages. As afar as Demon goes… U will still need to flush the poop. Anyway someone once told me ‘housebreaking’ is just that. It is teaching your dogs to be trained to the rules of the house. We are able to go to the bathroom when we want to so dogs have to wait until we open up the door or come home. If this works I will be so happy because I have to pen up my dogs and then go home in mid afternoon to let them out.

12. i seen this commercial

    what happens if the dog POOPS? that thing only works for urine

13. So glad that I read all this before placing my order for the Potty Patch!!! I ordered a litterbox today from a company called the Rascal Dog Litter Box. They promise same day shipping. I did receive my tracking code number, so at least I now it is on the way. They e-mailed me my tracking number the day that I ordered their product………I hope I made a good choice! I really want to litter box train my new puppy.

14. Thanks for this blog, I found the Potty Patch customer service number (1-866-518-2294) and call about my three week old order/; and was surprized to talk to a real human being. They said it would ship in about a week. My credit card has not yet been billed. And I’ve had no problems with the company except that I haven’t yet received the product.

    In case I do, I’d like to know more from the lady that purchased something like this from Walmart. What’s it called? and what company makes it? I’m sure it’s not at my Walmart yet and I might like to take a look at it. Is she happy with it?

    Thanks, Bev

15. I purchased the potty patch for my 4 dogs, since I’m gone so much, taking care of my Mom. They were not the least bit interested. And, therefore never even touched by them. I tried to return it. I was asked if the box had ever been opened. Well, yes. How would I know they wouldn’t use it, if I hadn’t opened it. Needless to say, they wouldn’t take it back. Great customer service!!

16. I bought something at walmart today called a spotty. It looks the same. You get 2 in the box for 39.99. Hope this helps.

17. I ordered and received a potty patch within a week. I also telephoned the company with a question and received an immediate answer to my question. There is an 800# on the bottom of the website. I haven’t had the patch long enough to know if it works, but I had no problems with the company whatsoever. 8/09

18. wow!
    i was about to order potty patch and I wasn’t sure if I really should so I went to their website. I read it. Sounded cool. I still wasn’t so sure. THANK YOU SO MUCH FOR STOPING ME!!!!!!!!!! so then I went here.WOOOOOOOOOOOOWWWW.
    I’m sooooooooooo glad i didn’t order.
    Although I didn’t order I still want this problem resolved. PLEASE SOLE IT
    AND WHEN I TRIED TO CLOSE THEIR WEBSITE I HAD ALL SORTS OF PROBLEMS!
    THEY WOULDN’T LET ME CLOSE IT
    THEY SAID ” you have been pick from the millions of happy coustemers to have a super speciel offer!” THAT WOULDN’T CLOSE FOR A WHILE TOO!

19. Thei is the one of the dumbest items I’ve seen yet on T.V. Yea, I want a pan of dog pee setting at room temp. in my home all day long. Is it really something we need?

20. I think it’s amazing (not in a good way) that everyone here has had horrible experiences when purchasing the potty patch or prior to purchasing. Oddly enough, I received the potty patch after 2 weeks of ordering due to backorder (or so they say). Stupid me not coming across these posts first sucks because I could have just made my own potty patch! But surprising… the potty patch I ordered actually does work. When I brought it home, my dog took one look at it, sniffed it, & walked away. Once time came that he had to go outside (i live in an apartment, by the way), he went towards the potty patch, sniffed it again, & actually went potty! It impressed me. So, I’m very sorry for everyone else that has been having an issue with either both this product & the company. I’m having no complaints, so far…

21. I too have been interested in purchasing the PP but cant find a site that ships to Canada. After reading these comments I think I’m going to take the approach of making my own .
    Janet Weavers idea posted on July 20th is great . Hopefully you see this Janet as im not sure what you mean by framing the plastic fencing. Plastic fencing is a half inch thick and you framed it with??? Not sure what you mean?
    Where did you purchase the fencing?

22. The website says that this product is “brought to you by the American Kennel Club.” Perhaps a call to AKC may help clear the matter? If they are unaware of the use of their logo, it may be good to have them on our side as an ally to get these scam artists off line

23. I am yet another person who has ordered the Potty Patch from the add on television and have not received the merchandise. My order was placed on June 26th and I have contacted the company and told them to cancel the order but they returned an email telling me that it was almost ready to ship and they could not cancel the order. I moved from a house with a yard with my English Bulldog Aussie and now live in a condo downtown on the tenth floor and was counting on this in order to keep my dog. I have been given a 14 day notice since moving in that I must get rid of my dog or will be evicted because she is using the outdoor pation on training pads at times when I am working. I am so frustrated with this company and even more so after seeing that so many others have not receved the merchandise either. I will watch to see if any helpfull information is posted here and if I ever receive my Potty Patch I too will post that.
    Thank you for your help. Billie Golovine

24. OMG!!!! DO NOT go to this website. After 10 minutes of clicking cancel, X, (I have norton and pop-up blocker and it still broke through) I had to restart my computer. Ran a quick scan and have a ridiculous amount of tracking cookies that were isolated. If you’re set on this product, wait a bit and it will probably show up in Walmart or Petsmart.

    Thanks to all who offered their bad experiences. You probably just saved me a lot of money and aggrevation!!!

25. O.K. here is my real story. After reading all the neg. comments I called the company and was told that they were unprepared for the response they got but were now shipping out orders. I Ordered a large PP on July 8, 2009 and received it July 27th. I was satified with the delivery time and have had no problems with my credit card as noted by others. I am very satisfied with the product except that the large one is really two smalls ones put together and held by a plastic strip. My dog doesn’t seem to care so that’s fine with with me. Actually it’s easier to that way. The artificial grass looks better than our lawn.

    We live in Florida and are out most of the day so we paper trained our little girl to go out the doggy door and piddle on the newspaper we put out on the lania. The Potty Patch is working out great for the following reasons:

    1. The grass looks much better than newspaper

    2. Clean up is much easier. We use puppy pads under the grass. When we get home we just pick up any solid waste and the pads and put them in a trash bag. We keep a box of trash bags out on the lania. Tie the bag in a knot and your done.

    3. Our dog took to the grass immediately and even seems to prefer it to the paper.

    4. With the newspaper our dogs paws would get wet and she would leave prints accross the tile on the lania that I would have to mop up daily. With the Potty Patch grass this is no longer a problem.

    The bottom line is that I would recommend this product to anyone who may have a need for it. Now, If I can only train my husband to use it.

26. I think the key is that my papillon puppy came to me from the breeder litter box trained. But I didn’t want him to be kicking the little wood pellets all over the place so I switched him to the Pup-Head. It works like a charm!! He has only had one accident! I am shocked at how easy it is for all of us. He also will go outside, but I really don’t even have to think about it when we are inside. He has been living with us now for 3 months and I can’t believe there is no odor, I just hose it off outside a couple times a week. I have two pup-heads so one is always clean, dry and ready. I think the “potty patch” is an inexpensive immitation of the Pup-Head but I ordered one because it is a little smaller and it might be handy when we travel. I hope it arriives soon!

27. I got my patty patch in two weeks and the best thing I ever got. Dog went right to it like she knew what it was. So all the people who wonder about this product I have got one and love it. I also posted when AKC endorsed it

28. Hi Gayle,

    Thank you for your e-mail and congratulations on your recent purchase. The Potty Patch is an AKC-licensed product. When you placed your order, did you receive information on how long it would take to get to you? The number for their customer service team is 866-518-2294. Is this how you tried reaching them and had trouble? Please let me know and I will make sure that you get through to someone there to answer your questions.

    All the best,
    Jackie

29. What a piece of garbage! I waited for over 3 weeks, even though the money came out of my account, immediately. It just came, and my living room is COVERED in the green turf. It’s NOT sewn on the edges, and the stuff comes out in CLUMPS. Customer service just said, ‘Ummm, Ummm…well, you could send it back…I guess, once they received it….” NOT good enough. No instructions, no booklet, no email contact, and NO policy. Defective? No, it’s just made like crap. My dog doesn’t want anything to do with it, yet; but it’s only for his sake that I even got it (in case I’m not there, in emergency, etc.) I don’t trust them to return, and actually get my money. WHAT A MESS THIS THING IS!! Someone else will surely make it, and SEW THE STUFF DOWN.
    BAD, BAD, BAD purchase. Hopefully, it will help my dog, at least once!!

30. Wow! I just came across this site and I am feeling lucky. I ordered a potty patch in June and received it within a few days. I didn’t have any problems with my credit card being over charged either. I usually have horrible luck, thank goodness this didn’t turn out to be a bad experience for me.

    I have two dogs. I have a 2 year old miniature schnauzer and a 3 month old yorkie/bischon. My two year old has been trained to go potty outside. But he will use the potty patch if he has to go before we can take him out. And the puppy goes on the potty patch regularly. I keep it cleaned so I don’t have any odors (I put a puppy pad underneath the “grass” so it’s easier to clean.)

    I hope everyone gets their problems with their orders figured out. It’s unfortunate so many people are having a bad experience because the pottypatch is something that could be beneficial to a lot of people.

31. I too decided to try this product. When I paid for it, (I ordered the large patch), the price was not listed beside it. I was not aware that the cost of the large patch was close to $100.00 (of course this was neglected to be mentioned). I was expecting the large patch to cost more, but certainly not $50+. I was bombarded by numerous screens offering me all these wonderful “products and services”. Unfortunately, the printing on the screen was very minute and I must have missed checking something off to turn it down. Subsequently, my checking account was raided for several hundred dollars. My bank froze my account for questionable activity, and I ended up with a balance of 88.00. Slowly my money seems to be coming back. I reported this so-called company to the Better Business Bureau. The do have a “contact us” link on the bottom of the page of their web site, at http://www.pottypatch.com. I contacted them and told them of my great displeasure of their company and services, and requested the return of my money and to have my order cancelled. I will not hold my breath for the return of my money.

32. Hey from Canada.
    Build your own doggy patch for about 10.00 bucks. I wrote and something happened and the puter swallowed up my comment. Anyway, Get a plastic kitty litter box, a piece of plastic fencing with holes about a half inch made into a frame, stands about a half inch off the bottom so puppy is not standing in wet and then a piece of astro turf. Have a couple of those cut so when one gets too soiled you can wash it and use the other dry one.
    My puppy just loves it.

33. Another popular dog potty is Pup-Head, and they have been in business for years.
    They also have replacement turf and other products. Their website is http://www.pupgearcorporation.com

34. Great blog…now has anyone tried the Doggie Potty from John Tacker at http://www.doggiepotty.com? Any reviews on his product is greatly appreciated.

35. My name is John Thacker and I am the president of Doggiepottys.com. I have been producing dog grass littlerboxes for 3 years now via the web. The pottypatch is very similar to the doggiepotty with a few key exceptions. First off, there is no customer service and no return policy. Secondly the products turf will need to be replaced at some point in time due to odor buildup. There is no such thing as “smellproof” turf. So how do you order replacement turf. The folks at pottypatch want you to purchase and thats it. From what Ive been reading, many of the orders arent even filled. This is sad considering that I have worked hard for years to provide a quality product with quality customer care. Although my product is more expensive, it is of much better quality and the service to back it up comes free of charge. Thats something the pottypatch as seen on tv cant match.

36. Three of the four dogs that I have owned have been male dogs. They all lifted their leg to “tinkle”. I did not understand how the flat grass would keep them from peeing on the walls. I looked around on the internet and found a litter box with sides. The box is designed for little dogs which is perfect for my Yorkie. Also, the grass is machine washable which should make life easier….It is called the Rascal Dog Litter Box.
    I have read all through the site and will probably choose this one due to I don’t want my new male puppy to “tinkle” on the walls.

37. I am so glad that I had read all these blogs! I stayed clear of the Potty Patch. They did not sound like a reputable company. I did purchase a litter box from Rascal Dog Litter Box Company. They promise same day shipping if your order is placed by 3:00. I did place my order at 2:10 pm and my box was shipped that day. The comany sent me an e-mail with the UPS tracking code number so that I knew my package was shipped. I paid a little more, but I know that my money was not thrown away. I was getting a new puppy and I wanted a litter box at my house before I brought him home. Also, the company offers phone/e-mail support if you have trouble with litter box training your dog.

38. Thanks for posting Staci’s question. I had the presence of mind to
    investigate before ordering. How does this or any of the “potty” dog
    training devices work for male dogs? I have two male toy poodles
    who started hiking their legs at a month of age!

39. I agree with Dawwn that if you have a Bichon, doggie diapers work the best.

40. Wow!!! Me and my husband were thinking about getting the potty patch also after seeing the comercial on tv.. but that stinks that it might b a fraud 🙁 … i really liked it to…im glad we could all post comments to help each other out .. Still sucks i was sooo excited about it… BuMMer!?…

41. How does this work with males? They do not squat to pee, they hike. how do they use it and still no get pee on the floor. I have a dachsund that I inherited at an older age, I assume because he was not trained right in the first place–he has issues from time to time, especially in the winter. It has gotten better since I got him, but at almost two years old when I adopted him, it was terrible! He hikes to pee. I can’t help but think he would hike on the side of this thing, not squat on it. Anyone wiht a male have this problem?

42. has anyone who posted before recieved their pottypatch – not just new people with new posts – but people who have ordered and stated so on this blog.
    It looks good but the Co seems shakey and I was going to order one.
    but i would like to hear from those who blogged already and if they got the thing

43. I raise Irish Jack Russell Terrier puppies and have used 3-4 different types of these potty systems. They all work rather well with my puppers and give the new families a great head start on training.

    Sheila
    connemaraterrier.com

44. I received my potty patch. In my opinion,Ithink its a rip off.My puppy is so confused now she potties on the carpet. She was using puppy pads pretty good ,now she doesn’t use either one .When taken outside she waits until she comes in to do her business.They suggest a spray to put on it which cost another $35-45 dollars. You cant return because it is not sanitary once the dog uses it .Good LuckTO ANYONE WHO USES IT.

45. I ordered the potty patch and got it in the timely manner. It seemed as advertised. My puppy is not interested in going to the bathroom on it at all. She loves to go on the grass in the backyard, but the texture for her is different from grass. This may just be something specific to my own dog. I keep it outside on the upstairs deck, so it is not that she does not want to go inside . . .

46. Somebody asked about an alternative to the Potty Patch…..
    Try taking a look at a Tinkle Tray. This is 100% American Made and will
    certainly be a good choice.

47. Try a baking tray & Pine Pellets!! I have a terrier that is trained to go outside- uses her doggie door like a good girl. But at night, I want her to be able to “go” too. I have found that a 17 x 25 baking sheet- the kind with raised edge of about one inch – works great if you get some pine pellets and sprinkle a handful on the tray. I use Feline Pine ( don’t tell Molly)– It quickly absorbs the pee and no smell. Easy to slide the tray in a plastic garbage bag & dump. Then, use spray cleaner on the tray & stand in the shower and blast with hot water- let drain & dry in there. She poops in there too- just scoop out & flush. This has been a cheap effective solution. And Molly is happy. And she never pees anywhere else in the house. She knows where her panny pan is!

48. I am glad to discover this website—my coworker told me about this item and I was so impressed I started to order immediately but thought to check first. Thank goodness. I would like to have an item as effective as I can’t get home sometimes on schedule. HELP

49. i ordered the potty patch this morning..and found this toooo late. i’m not only upset about this, im very worried about identity theft too. i called the customer service number earlier because my address was incorrect on the confirmation email, but they said my order hasnt been processed yet. im going to take precautions and close my entire account. this needs to be addressed to the media, so everyone can be warned.

50. I forgot to say that as the charge had not been charged yet on my cc. The charge will be denied with the old cc acct. info as it is no longer valid info. should they ever put it through. I also replied to the customer service email order confirmation and gave them this blog for citing my reason to cancel.