Considering buying a potty patch for your dog? Read this first!
May 31, 2009 · Print This Article
We’ve been getting a lot of hits on our potty patch posts, so I wanted to make sure everyone had access to the most recent news from them. According to the manufacturer, they are now ready to fulfill all of the orders they previously took. My question to you, readers: is this true? Have you gotten what you ordered?
They said they had test-marketed advertisements before they actually had the product in stock, so they were unable to send out the product when you ordered it. However, they expected this to be a short-term problem and thought they’d have everything taken care of by now. What say you?
Until next time,
Good day, and good dog!
Comments
10 Responses to “Considering buying a potty patch for your dog? Read this first!”
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I PLACED A ORDER FOR TWO POTTY PATCHES BACK IN 3/20/09 AND AS THIS DATE 6/16/9 I STILL HAVE NOT RECEIVED THEM.I KEEP EMAILING AND THEY INSTIST THEY ARE ON THEIR WAY BUT OF COARSE NOTHING.I ASKED THEM IF THIS WAS A FAUD AND THEY ASSURED ME IT WASNT.BUT OF COARSE IM STILL WAITING. LOL FAITH STRINGER
I was just about ready to order, but if the above commentor has not received them by 6/16/09. I think I’ll hold off. Fath Stringer, it’s July 8th now are you still waiting?
I also rececently went to the ‘Potty Patch’ website and thought it was a good idea to order one, so I entered my credit card information (which I thought was strange that it was asking for the credit card information on the first page of the website) but after trying to upgrade it unsucessfully I decided to cancel out of the website (but there was not a cancel button or anything else to cancel out of the order) so I clicked off of the website and it took my order anyway. I recieved my confirmation for the order yesterday but after reading all of the blogs on this website I decided to cancel it . I was able to get a customer service rep to cancel, but the weird thing was (when I made the call I identified myself by name) and let them know that I wanted to cancel my order. The representative (who did not even identify themselves as affilitated with Potty Patch, in which I had to ask him if he was) then just asked for my zip (in which I gave) and said ‘OK it’s cancelled”. I did not even have to give him my order number or any other information ??? When I asked how did he know if he had the right person for the order he was canceling, he said that it finds the name to the zip code??? I received no confirmation number to show that my order was infact cancelled. SOMETHING SMELLS FISHY!!!! I intend to contact my bank to make sure that this transaction is cancelled.
I am so glad that I read all these blogs! I will not place an order with Potty Patch. I called up the Rascal Dog Litter Box Company and spoke with the owner of the company. They guarantee same day shipping if the order is placed by 3:00 pm. I told her that I was worried that it was a scam like Potty Patch. She assured me that it was not. She was kind enough to call me back and give me my UPS Tracking Code number along with sending an e-mail with the tracking info. I know that my litter box is on its way! I may have paid a little more, but I will receive my product and I feel that I am dealing with an honest company.
Also, I don’t know how the Potty Patch deals with male dogs? I was worried that my male would pee right off the sides. The Rascal Box has sides so this should not be a problem!
Its not called the potty patch anymore, same commercial but they changed it
to the WEEWEE Express. Something smells very fishy and its not
dog urine, BEWARE of this company!
OH just great. NOT after reading this…………………….. ick ! I just ordered one, they told me from two to eight weeks due to high volume of demands on product. I have them my credit card number .
Does anyone know anything abouth this company, such as an phone number other than 866 # or physical address ?
I’m sick and tired of all the spam I get re: Potty Patch. I don’t even have a dog! The more I unsubscribe, the more Potty Patch spam I get.
Don’t own a dog and am not interested in this crappy product. Would just like to know how to get removed from their relentless spam email list. Get 10+ emails a day from them despite having requested repeatedly to be removed from their list. What a horrible operation
Unfortunately, I ordered the Potty Patch on August 6, 2009 based on the TV ads. Immediately after I placed the order, I saw a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post to my account at that time. By the end of August I had e-mailed and called customer service several times because the expected delivery date on their website changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product the items on back order will be shipped as quickly as possible and your credit card will not be charged until the order is shipped.
After several months of this run-around, I did a little investigating and found several websites hosting posts from other folks who have had similar experiences so I decided to cancel my order. On Friday, Sept 18th I checked the order status website and the items I ordered were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Now, typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! Exactly like another duped customer who described their experience with a cancellation request I got the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Now, I am no statistician but just doing the simple math…about a month for me to actually receive these items, another few weeks for the shipping return and another month for the refund to show on my account means they will have my money in their pocket for approximately 3 months. I checked my acount and sure enough the pending charge is back and suddenly the order status is showing “in process”. Other consumers are now reporting that they are finding random charges on their accounts since giving this company their credit card information and they have also not had any success in getting the company to cancel their orders, they have no product and the saga goes on and on! As an added bonus, I received a post card in the mail from the company 3 days after I attempted to cancel the order. The postcard reaffirmed that the items remained on back order and were not expected to ship until Oct. 5th. The postcard also indicated that I could cancel the order by contacting customer service or by signing and returning the postcard if the delay was not acceptable and I have now done both but they still refuse to cancel my order. I have now filed a complaint with the CT office of teh Better Business Bureau (http://www.connecticut.bbb.org/) and with th CT Attorney General’s Office (attorney.general@po.state.ct.us) and strongly recommend anyone with similar problems do the same!
About Potty Patch……I made my OWN…its not that difficult, People!
Let me go back to the beginning….check out Potty Park, which is a classy version of the Potty Patch. I have 17 adult Bolognese who do not like the snow, so I bought a couple of the “pricey” Potty Park models. They work perfectly, but cost me about $250 each(comes from Canada) This model is superior to others because the Potty Park has a little “pan” that is more easily dumped then a flat pan full of pee.
But, I needed at least 6 of these potty pans.( My puppies and adult dogs both LOVED the astro turf, and it has cut my cleaning time in half)
So, I bought some astro turf, went to the dollar store and bought some simple cat litter pans, and placed a 12×12 “Dry Deck” tile in the bottom, and cut a piece of Astro turf to fit…works for me!
Perhaps the turf that is specially “microbe” treated is a bit more resistant to odor, but I will tell you the truth, I have to wash any of the turf I use at least every other day to stop odor. I use K.O.E or OdoBan..after rinsing out the waste and urine…works well.