A dog’s indoor “potty patch”
January 8, 2009 · Print This Article
Has anyone tried this product? I got an ad in my e-mail about it, and I’m trying to decide what I think of the Potty Patch.
According to the ad, this is the “perfect” solution for pets who must stay inside for long periods of time, or at least for longer than they can cross their legs.
The picture appears to be a swatch about the size of a carpet sample, made of three layers. The bottom layer is a tray that can hold up to a gallon of urine. The middle layer is basically a grate that allows the urine to travel from the top layer to the tray. The top layer looks (and feels?) like grass.
The idea is that your dog will feel comfortable peeing on the “grass” and will not make a mess on your floors.
My questions:
Do you have to train your dog to use it, like you would newspapers, or does he naturally gravitate to it?
How hard is it to clean all three layers to keep them from stinking?
Why is this any better than newspaper training?
If you have answers, please let me know.
Until next time,
The Dog Lady
UPDATE!: See resolution information here.
Comments
161 Responses to “A dog’s indoor “potty patch””
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I don’t think I’d want my dog to ever feel that it’s okay to potty inside.
Though, I would like something like this for my small fenced-in yard where there’s no grass. I want her to potty out there, but she prefers grass.
I don’t think I’d want my dog to feel that it was okay to potty inside at all.
Though, I would like this for my small fenced-in yard, where there isn’t any grass. I want her to potty out there, but she prefers to go on grass.
Much better to get the training done correctly.
I think this would only be good if your Dog has real incontinence problems or other serious health issues.
I used a similar product (http://www.porchpotty.com) with my most recent litter of English Springer Spaniel puppies, and it worked like a charm. They gravitated to it naturally, and I heard from the new owners after the pups went to their permanent homes that they were extremely easy to housebreak, as they were already used to eliminating on grass. I used real sod in the one I have, so it was more like actual grass. I don’t know if there would be problems with older dogs wanting to go in the house, but the comparative ease of housebreaking for my pups makes me think it would be okay. The best thing about the product I used was that there’s a drain, so it could be set up to drain outdoors rather than having a container filled with urine.
I went to a home before Christmas for the first time and as the front door was opened all I could smell was strong urine. A potty training pad was at the front door for her 2 dogs to use and it was full. She stated that she did not let her dogs outside. In the course of conversation she stated that her son would not bring her granddaughter to visit her. I wonder why?
So, be fair to your pet and train it for outside!
I ordered potty patch sometime ago and as of yet have not received it. My id# is 9019032 please contact me re this order.
Louise Grabe: Unfortunately, I don’t have any way to contact the company to follow up on this for you. I checked their website & googled them, but they do not have a “contact us” page anywhere that I could see. I also checked with their website host, but couldn’t find so much as an 800 number. Sorry!
I also ordered this about the 7th of Jan and no confirmation, nothing. I have emailed them several times and no reply, i have also looked on the as seen on TV site as that is listed on the ad and they do not have this on their web site. I am begining to feel scammed!
Tanya – If you can provide me with the email address (send it to thedoglady@doggies.com), I will follow up with the company and let them know that we are going to call them out in a big, public way if they don’t respond. Thanks.!
I have also ordered the potty patch and have not received it. I did received a confirmation email, but NO WAY to call customer service and no direct email address (you have to email through the site). On the up side, my account hasn’t been charged yet either.
I also ordered the Potty Patch and have received nothing and have no way of contacting them. Help!!
Good news! I did a bit of research and found some contact information for this company. I don’t know that it will do any good, but let me bug them a bit & see if I can find out what’s going on. If I don’t get this resolved, I’ll post their address & we can flood them with mail until they get the message. (I’ll be nice as long as they are.)
Here’s what I sent. We’ll give them a couple of weeks to respond & see what happens.
February 19, 2009
Dear Mr. Greenstone,
I found your name and address as the registered owner of OfficialTVWebsite.com on the WhoIs directory. Hopefully, you are the correct person to whom I should be addressing this concern.
I am the blog writer for doggies.com and recently posted a story about the Indoor Potty Patch, which I thought was a rather interesting product. I asked my readers what they thought of the product, but was not prepared for the types of responses I received. I have had several readers comment that they had ordered the product but had yet to receive it. The good news is that their credit cards were not charged, but they are still disappointed in not having received what they ordered.
My hope is that your fulfillment system somehow got overloaded, and that these readers’ products are on their way. I would be very interested in getting your feedback as to what might have happened, and I promise to post your response on my blog at http://doggies.com/blog/2009/01/08/a-dogs-indoor-potty-patch/, where you may also read of the complaints I have received to date. If you care to do so, you may also post your responsive comments directly on the blog.
You may contact me via any of the means shown below. I look forward to hearing from you soonest. Thank you for your kind attention to this matter.
Sincerely,
Beth Philley
TheDogLady@doggies.com
Add me to the list. I also ordered and no charge seen yet and also no potty patch. I ordered 2/6/09. I never received an email confirmation. My order # is 9965202. Is this a scam???Let me know if they are stealing identities and information, we need to report ASAP. Thanks.
Lisa
I too ordered the Potty Patch and have not received the product. What gives?
I also ordered 2 Potty Patches and received nothing since January 8, 2009. Then I noticed that there is no contact number or place. I decided that I was scammed. Unfortunately, they have my credit card number and I have nothing. What should we do next – report them for Fraud? Susan
I would not trust this product. I am not surprised no one received anything but money was taken. there is no website. This has to be a fraud. Also, in their tv ad which I guess that can afford because they’ve received money but havent’ had to send any potty patches, it says why spend money on dog walkers. That is ridiculous. Dogs are meant to get out and excercise. Potty patches or anything like it don’t take the place of that. Also, this stuff gets really stinky even if cleaned and is flat on the ground which doesn’t allow for accidents. All in all, I say this is a scam, false advertising and I think people should contact the Animal Planet since ads appear on that channel. Also can contact consumer affairs.
I saw the ad of TV for Potty Patch and immediately thought ‘this is just what my daughter needs for her indoor peeing and pooping chihuahua, UNTIL I read all the many bad news reports here. Thank you for blogging before I could lose money from my meager social security retirement income. If this turns out to not be a scam but merely an inability to keep up with orders, please let us know. Then and only then I will be delighted to order one for each of my kids and me for our pets. I am about to start fostering for the Human Society and ASPCA and this would be huge training aid.
Just to let you know, I have not forgotten about this issue. Having gotten no response from my note to the website owner’s address, today I sent a request to Animal Planet, as suggested by Natasha, to see if they could assist me in locating a person to contact. I’ll let you know what I find out. My next stop will be the Better Business Bureau, and possibly the FCC or some other government agency that might regulate trade on the Internet and via TV ads.
Am I glad that I looked for information before ordering. I was all set to place an order as it is a problem for my small dogs to go outside when it is raining or snowing for hours on end. Does anyone know of a similar product that has “good” reviews?? Would appreciate feedback.
[...] my last post on the dog’s indoor potty patch, I received numerous comments about people submitting their [...]
I checked at the bottom of the pottypatch website and found a contact link. I was about to order one of these for my little dog Lu Lu until reading the possible problems others have had.I haven’t tried the toll free number listed on the contact page for pottypatch.com but here is the info. I hope this helps.
CUSTOMER SERVICE INFORMATION:
Potty Patch is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.
Customer Service:
Phone: 1-866-518-2294
I too just ordered this product and THEN found this site. I called the customer service number above and got a business called Radient Financial Group who seem to be doing mortgage restructuring and refinance. I recalled the number and couldn’t get through. Got a message “all circuits are busy”, on a sunday morning! I will stop the payment on my credit card STAT. Thanks for reporting this site.
I came upon this website by accident when I was getting ready to order a potty patch. Thank goodness I did. You just saved me from giving my credit card no. THANK YOU!
Hello Dog Lady,
I did some further investigating concerning pottypatch’ and will email you my results.
Hopefully I have a good contact name and number, so please let me know. I will check back on this forum or my personal email in hopes that the info. is of any help.
I am truly upset that so many people haven’t gotten a response from a company that advertises on the Internet and on TV.
I will certainly be contacting the BBB and urge others to do so. I truly hope that everyone gets their product or a refund. Heck, even a response would allay many fears about a possible scam.
Thank you doggies.com for alerting me and I am sure many others about this problem.
VPinTN
As an alternative to the Potty Patch, you might try the Porch Potty (www.porchpotty.com). It can be used indoors or out. My dog took to it very easily with little training and can be used with real grass or artificial grass. It works really well for me.
Regarding the people who ordered Potty Patch and never received the product. Hopefully they used a credit card – NOT a debit card. If you ordered by credit card, contact your credit card company, tell them you were defrauded on a credit card purchase, and request a complaint form. Once you fill it out and return it, they will investigate. In most cases the charges can be reversed and credited back onto your card.
I hope this helps.
Before ordering the POTTY PATCH this morning 5/29/09, I got excited and e-mailed their web site: http://www.pottypatch.com to friends and family. I then proceeded with my order. It’s been a NIGHTMARE as my friends & family, who I e-mailed this site, advised me that my Debit Card information appeared when they clicked their link. I immediately called the company. It toow over 9 hours to get through and they didn’t seem concerned. After sending my information in my order, I never received a total of the order. I began to question this company, only to find out they don’t list an address or a regular phone number, other than their toll free number: 866-518-2294 and a FAX, which I got from a supervisor as: 866-823-9214 and a supervisor by the name of Monica. She gave me an address as: PO Box 3042; Wallingford, CT 06494.
After connecting with Monica, she advised me that the POTTY PATCH order would be processed the following Monday, June 1, 2009 and she could not cancel my order. I immediately called my bank and stopped payment.
I later checked with BBB and this company was not listed on their web site. I left a message with Attorney General in CT and hopefully the people, who have order this product will have more information on this company, which gives little information about them. It seems like a great product if it’s really legitimate.
Rosa
I am interested in ordering the potty patch to simply test if works but I am concerned over the ordering issues I see here. Please advise when a real
resolution is reached as I am waiting on ordering to be sure this is a legitmate company,
Rosa – What a nightmare! Thanks for sharing your experience.
For all: see the post from 5/31 for the latest info I have – hoping commenters will update us on their experience.
I was also taken in at first by the Potty Patch product but after looking at it and similar products (”Poo Patch” at a whopping $255 price tag!) I decided that anyone could make one of these from readily available materials at a hardware store for under $10. No hassle with waiting for the order or worrying about being scammed. Use a large plastic tray, cover with two or three layers of steel grid mesh wire fencing, bend edges to fit into the tray with about 1″ of space then cover with a mat of either real sod or plastic grass mat…. Done!
I came across this site after receiving emails from the Potty Patch people as well. I’m glad I didn’t purchase one.
However, a very similar product has been advertised in the SkyMall in-flight magazine for over 2 years (the products come from Hammacher Schlemmer, very reputable). I have always received everything I’ve ordered through SkyMall (and I order a lot).
Their “Indoor Dog Restroom” is pricier ($140), but at least you know you’ll get the item and it’s apt to be much better quality. It also appears to be a bit larger.
Below is the link:
http://www.skymall.com/shopping/detail.htm?pid=102628291&c=
I have tried everything with my little Bichon. The only thing that works is doggie diapers. Not any kind, I’ve tried them all, including toddler pampers that I wrapped around his middle. I get the diapers from http://www.do-rites.com/.
Hey George Peters — perhaps you should consider selling a “Peter’s Potty” for $30! It’ll be cheaper than the competition, and you’ll make a nice little profit!
** Hey George Peters*** I wanted to see if had an idea where this PVC/plastic tray could be purchased. I have checked with Menards, Home Depot, Lowes even. No luck so far. Also for others look to make their own there is an EBAY Seller: who sells the artifical turf at any sizes needed for a good price. His seller ID is: turf_man_sales
Any ideas for the tray part of things would be wonderful. I have found all other things needed.
■George Peters on June 4th, 2009 10:09 pm
I was also taken in at first by the Potty Patch product but after looking at it and similar products (”Poo Patch” at a whopping $255 price tag!) I decided that anyone could make one of these from readily available materials at a hardware store for under $10. No hassle with waiting for the order or worrying about being scammed. Use a large plastic tray, cover with two or three layers of steel grid mesh wire fencing, bend edges to fit into the tray with about 1″ of space then cover with a mat of either real sod or plastic grass mat…. Done
large plastic tray might be found at lowes. especially in winter…….like a boot tray etc.
use a cat litter base
thanks for all of your feedback.
I just googled “potty patch” so that I could order a couple for my dogs. Thank goodness this site came up first. (Yes, I am one of those people who starts at the top and works my way down–oc, I know, but just how I do stuff!) Thank goodness!
I especially wanted to thank George Peters for the great idea on how to DIY. The one suggestion I might add is to be sure to “prime the pump” of the homemade version by adding the ever-so-eluring smell of doggy tinkle to start things off.
I’ll be doing this and report back as to how it works.
Thanks again, George!
Am so I glad I came upon this site. I was going to order a Potty Patch for my daughter. I like the idea of DIY. What about the lid from a large plastic tote
as the base, it’s bigger than a boot tray………
I SAW THE POTTY PATCH ON TV. I WANTED TO ORDER 2 FOR MY SISTER WHO LIVES IN IDAHO. THE WEATHER HAS BEEN AWFULLY THERE. HER LITTLE MALTESE + ?. IS SCARED TO GO OUTSIDE. I THOUGHT SHE COULD PUT 1 IN THE GARAGE AND ONE JUST OUTSIDE THE BACK DOOR. BUT, WHEN I TRIED TO TALK TO SOMEONE ABOUT THE MEASUREMENTS. GUESS WHAT. NOBODY WILL ANSWER. THEN I WENT ON DOGGIES.COM AND I COULDN’T BELIEVE ALL THE OTHER PEOPLE THAT ARE HAVING PROBLEMS. IF THIS TURNS OUT TO BE A SCAM. I WOULD APPRECIATE IF SOMEONE COULD TELL ME WHERE TO GET SOMETHING LIKE THIS.
You can make your own doggy patch by purchasing a washing machine tray from Lowes. (used to prevent water damage from leaky overflowing washing machine) They are about $30. I would suggest a plastic flourescent light grid as a way to keep the artificial turf up off the bottom of the pan. These can be purchased at Lowes as well and cut to fit the pan. (They basically are just small squares that allow the light to go through and difuse the light.)
To keep the turf from moving around and sliding, I suggest velcro attachments to over lap to the outside of the tray. If the turf moves when the dog walks in it, they will be scared to stand on it.
I would also suggest perforating the rubber backing of the artificial turf to allow the dog pee to drain into the pan. To attract the dog to the doggy patch, purchase the scented puppy pads from PetSmart and place them under the artificial turf.
I haven’t tried this yet !! So not sure it will work,!! But I have been researching this for a upcoming move to a condo with no yard. Beats the late night walk in your pajamas!! Good luck !!
http://www.PORCHPOTTY.com is a better company with better customer service and has a great customer service and tons of support……
Do not give them your credit card number. Within days of ordering it online I had two unauthorized purchases of video games on my credit card. I have never bought video games and have not given anyone else my credit card number, so, I’m sure they stole my identity. Also, they told me that they don’t have my order on file because it takes several days to update their computer system. I knew right then something was seriously wrong. Buyers beware!!
Potty Patch … like Cindy Crawford’s Meaningful Beauty is a scam. Look carefully at the commercial … none of the dogs are going potty at all. They are just sitting there like they were trained to do so. Don’t buy it. Scam, scam, scam.
I can’t believe I read this after just having ordered it. I feel so scammed!
I was watching television and saw the ad for potty patch. I went online to place an order and found this blog site first. I’m so glad I did!! I hope everyone who has a complaint will be able to get it resolved. I will not be placing an order now, and I will definitely be checking out the possibility of making one for my doggies. Thank you!!!!
So I just ordered the potty patch and then came across this website with all these negative comments! I received an email immediately after I placed my order confirming it, it also provided a customer service number of 1-866-518-2294 and an email address of http://www.picustomerservice.com- my question is, has everyone else received these same email confirmations? Or are they trying to “better” there services now & are legit? Oh it also says that it takes 4-6 weeks to ship…
I received the potty patch email, ordered it online, received a confirmation number, but have no way of tracking the number on the website. As stated above, there is no way on contacting this company. I have not been billed as of yet, but am concerned about identity theft. What do I do now, do I contact the Attorney General, Consumer Affairs? I also had the feeling after ordering that something was wrong when they told me that it would take 3 – 4 days to process. What recourse do any of us have?
My sis emailed me this blog shortly after I placed my order. I contacted my cc. They said the charge had not gone through yet. A fraud alert has been placed on my account and a new card is being overnighted. The usual cc overnight fee of $15 was waived as this is possibly a fraud.
I forgot to say that as the charge had not been charged yet on my cc. The charge will be denied with the old cc acct. info as it is no longer valid info. should they ever put it through. I also replied to the customer service email order confirmation and gave them this blog for citing my reason to cancel.
i ordered the potty patch this morning..and found this toooo late. i’m not only upset about this, im very worried about identity theft too. i called the customer service number earlier because my address was incorrect on the confirmation email, but they said my order hasnt been processed yet. im going to take precautions and close my entire account. this needs to be addressed to the media, so everyone can be warned.
I am glad to discover this website—my coworker told me about this item and I was so impressed I started to order immediately but thought to check first. Thank goodness. I would like to have an item as effective as I can’t get home sometimes on schedule. HELP
Try a baking tray & Pine Pellets!! I have a terrier that is trained to go outside- uses her doggie door like a good girl. But at night, I want her to be able to “go” too. I have found that a 17 x 25 baking sheet- the kind with raised edge of about one inch – works great if you get some pine pellets and sprinkle a handful on the tray. I use Feline Pine ( don’t tell Molly)– It quickly absorbs the pee and no smell. Easy to slide the tray in a plastic garbage bag & dump. Then, use spray cleaner on the tray & stand in the shower and blast with hot water- let drain & dry in there. She poops in there too- just scoop out & flush. This has been a cheap effective solution. And Molly is happy. And she never pees anywhere else in the house. She knows where her panny pan is!
Somebody asked about an alternative to the Potty Patch…..
Try taking a look at a Tinkle Tray. This is 100% American Made and will
certainly be a good choice.
I ordered the potty patch and got it in the timely manner. It seemed as advertised. My puppy is not interested in going to the bathroom on it at all. She loves to go on the grass in the backyard, but the texture for her is different from grass. This may just be something specific to my own dog. I keep it outside on the upstairs deck, so it is not that she does not want to go inside . . .
I received my potty patch. In my opinion,Ithink its a rip off.My puppy is so confused now she potties on the carpet. She was using puppy pads pretty good ,now she doesn’t use either one .When taken outside she waits until she comes in to do her business.They suggest a spray to put on it which cost another $35-45 dollars. You cant return because it is not sanitary once the dog uses it .Good LuckTO ANYONE WHO USES IT.
I raise Irish Jack Russell Terrier puppies and have used 3-4 different types of these potty systems. They all work rather well with my puppers and give the new families a great head start on training.
Sheila
connemaraterrier.com
has anyone who posted before recieved their pottypatch – not just new people with new posts – but people who have ordered and stated so on this blog.
It looks good but the Co seems shakey and I was going to order one.
but i would like to hear from those who blogged already and if they got the thing
How does this work with males? They do not squat to pee, they hike. how do they use it and still no get pee on the floor. I have a dachsund that I inherited at an older age, I assume because he was not trained right in the first place–he has issues from time to time, especially in the winter. It has gotten better since I got him, but at almost two years old when I adopted him, it was terrible! He hikes to pee. I can’t help but think he would hike on the side of this thing, not squat on it. Anyone wiht a male have this problem?
Wow!!! Me and my husband were thinking about getting the potty patch also after seeing the comercial on tv.. but that stinks that it might b a fraud
… i really liked it to…im glad we could all post comments to help each other out .. Still sucks i was sooo excited about it… BuMMer!?…
I agree with Dawwn that if you have a Bichon, doggie diapers work the best.
Thanks for posting Staci’s question. I had the presence of mind to
investigate before ordering. How does this or any of the “potty” dog
training devices work for male dogs? I have two male toy poodles
who started hiking their legs at a month of age!
I am so glad that I had read all these blogs! I stayed clear of the Potty Patch. They did not sound like a reputable company. I did purchase a litter box from Rascal Dog Litter Box Company. They promise same day shipping if your order is placed by 3:00. I did place my order at 2:10 pm and my box was shipped that day. The comany sent me an e-mail with the UPS tracking code number so that I knew my package was shipped. I paid a little more, but I know that my money was not thrown away. I was getting a new puppy and I wanted a litter box at my house before I brought him home. Also, the company offers phone/e-mail support if you have trouble with litter box training your dog.
Three of the four dogs that I have owned have been male dogs. They all lifted their leg to “tinkle”. I did not understand how the flat grass would keep them from peeing on the walls. I looked around on the internet and found a litter box with sides. The box is designed for little dogs which is perfect for my Yorkie. Also, the grass is machine washable which should make life easier….It is called the Rascal Dog Litter Box.
I have read all through the site and will probably choose this one due to I don’t want my new male puppy to “tinkle” on the walls.
My name is John Thacker and I am the president of Doggiepottys.com. I have been producing dog grass littlerboxes for 3 years now via the web. The pottypatch is very similar to the doggiepotty with a few key exceptions. First off, there is no customer service and no return policy. Secondly the products turf will need to be replaced at some point in time due to odor buildup. There is no such thing as “smellproof” turf. So how do you order replacement turf. The folks at pottypatch want you to purchase and thats it. From what Ive been reading, many of the orders arent even filled. This is sad considering that I have worked hard for years to provide a quality product with quality customer care. Although my product is more expensive, it is of much better quality and the service to back it up comes free of charge. Thats something the pottypatch as seen on tv cant match.
Great blog…now has anyone tried the Doggie Potty from John Tacker at http://www.doggiepotty.com? Any reviews on his product is greatly appreciated.
Another popular dog potty is Pup-Head, and they have been in business for years.
They also have replacement turf and other products. Their website is http://www.pupgearcorporation.com
Hey from Canada.
Build your own doggy patch for about 10.00 bucks. I wrote and something happened and the puter swallowed up my comment. Anyway, Get a plastic kitty litter box, a piece of plastic fencing with holes about a half inch made into a frame, stands about a half inch off the bottom so puppy is not standing in wet and then a piece of astro turf. Have a couple of those cut so when one gets too soiled you can wash it and use the other dry one.
My puppy just loves it.
I too decided to try this product. When I paid for it, (I ordered the large patch), the price was not listed beside it. I was not aware that the cost of the large patch was close to $100.00 (of course this was neglected to be mentioned). I was expecting the large patch to cost more, but certainly not $50+. I was bombarded by numerous screens offering me all these wonderful “products and services”. Unfortunately, the printing on the screen was very minute and I must have missed checking something off to turn it down. Subsequently, my checking account was raided for several hundred dollars. My bank froze my account for questionable activity, and I ended up with a balance of 88.00. Slowly my money seems to be coming back. I reported this so-called company to the Better Business Bureau. The do have a “contact us” link on the bottom of the page of their web site, at http://www.pottypatch.com. I contacted them and told them of my great displeasure of their company and services, and requested the return of my money and to have my order cancelled. I will not hold my breath for the return of my money.
Wow! I just came across this site and I am feeling lucky. I ordered a potty patch in June and received it within a few days. I didn’t have any problems with my credit card being over charged either. I usually have horrible luck, thank goodness this didn’t turn out to be a bad experience for me.
I have two dogs. I have a 2 year old miniature schnauzer and a 3 month old yorkie/bischon. My two year old has been trained to go potty outside. But he will use the potty patch if he has to go before we can take him out. And the puppy goes on the potty patch regularly. I keep it cleaned so I don’t have any odors (I put a puppy pad underneath the “grass” so it’s easier to clean.)
I hope everyone gets their problems with their orders figured out. It’s unfortunate so many people are having a bad experience because the pottypatch is something that could be beneficial to a lot of people.
What a piece of garbage! I waited for over 3 weeks, even though the money came out of my account, immediately. It just came, and my living room is COVERED in the green turf. It’s NOT sewn on the edges, and the stuff comes out in CLUMPS. Customer service just said, ‘Ummm, Ummm…well, you could send it back…I guess, once they received it….” NOT good enough. No instructions, no booklet, no email contact, and NO policy. Defective? No, it’s just made like crap. My dog doesn’t want anything to do with it, yet; but it’s only for his sake that I even got it (in case I’m not there, in emergency, etc.) I don’t trust them to return, and actually get my money. WHAT A MESS THIS THING IS!! Someone else will surely make it, and SEW THE STUFF DOWN.
BAD, BAD, BAD purchase. Hopefully, it will help my dog, at least once!!
Hi Gayle,
Thank you for your e-mail and congratulations on your recent purchase. The Potty Patch is an AKC-licensed product. When you placed your order, did you receive information on how long it would take to get to you? The number for their customer service team is 866-518-2294. Is this how you tried reaching them and had trouble? Please let me know and I will make sure that you get through to someone there to answer your questions.
All the best,
Jackie
I got my patty patch in two weeks and the best thing I ever got. Dog went right to it like she knew what it was. So all the people who wonder about this product I have got one and love it. I also posted when AKC endorsed it
I think the key is that my papillon puppy came to me from the breeder litter box trained. But I didn’t want him to be kicking the little wood pellets all over the place so I switched him to the Pup-Head. It works like a charm!! He has only had one accident! I am shocked at how easy it is for all of us. He also will go outside, but I really don’t even have to think about it when we are inside. He has been living with us now for 3 months and I can’t believe there is no odor, I just hose it off outside a couple times a week. I have two pup-heads so one is always clean, dry and ready. I think the “potty patch” is an inexpensive immitation of the Pup-Head but I ordered one because it is a little smaller and it might be handy when we travel. I hope it arriives soon!
O.K. here is my real story. After reading all the neg. comments I called the company and was told that they were unprepared for the response they got but were now shipping out orders. I Ordered a large PP on July 8, 2009 and received it July 27th. I was satified with the delivery time and have had no problems with my credit card as noted by others. I am very satisfied with the product except that the large one is really two smalls ones put together and held by a plastic strip. My dog doesn’t seem to care so that’s fine with with me. Actually it’s easier to that way. The artificial grass looks better than our lawn.
We live in Florida and are out most of the day so we paper trained our little girl to go out the doggy door and piddle on the newspaper we put out on the lania. The Potty Patch is working out great for the following reasons:
1. The grass looks much better than newspaper
2. Clean up is much easier. We use puppy pads under the grass. When we get home we just pick up any solid waste and the pads and put them in a trash bag. We keep a box of trash bags out on the lania. Tie the bag in a knot and your done.
3. Our dog took to the grass immediately and even seems to prefer it to the paper.
4. With the newspaper our dogs paws would get wet and she would leave prints accross the tile on the lania that I would have to mop up daily. With the Potty Patch grass this is no longer a problem.
The bottom line is that I would recommend this product to anyone who may have a need for it. Now, If I can only train my husband to use it.
OMG!!!! DO NOT go to this website. After 10 minutes of clicking cancel, X, (I have norton and pop-up blocker and it still broke through) I had to restart my computer. Ran a quick scan and have a ridiculous amount of tracking cookies that were isolated. If you’re set on this product, wait a bit and it will probably show up in Walmart or Petsmart.
Thanks to all who offered their bad experiences. You probably just saved me a lot of money and aggrevation!!!
I am yet another person who has ordered the Potty Patch from the add on television and have not received the merchandise. My order was placed on June 26th and I have contacted the company and told them to cancel the order but they returned an email telling me that it was almost ready to ship and they could not cancel the order. I moved from a house with a yard with my English Bulldog Aussie and now live in a condo downtown on the tenth floor and was counting on this in order to keep my dog. I have been given a 14 day notice since moving in that I must get rid of my dog or will be evicted because she is using the outdoor pation on training pads at times when I am working. I am so frustrated with this company and even more so after seeing that so many others have not receved the merchandise either. I will watch to see if any helpfull information is posted here and if I ever receive my Potty Patch I too will post that.
Thank you for your help. Billie Golovine
The website says that this product is “brought to you by the American Kennel Club.” Perhaps a call to AKC may help clear the matter? If they are unaware of the use of their logo, it may be good to have them on our side as an ally to get these scam artists off line
I too have been interested in purchasing the PP but cant find a site that ships to Canada. After reading these comments I think I’m going to take the approach of making my own .
Janet Weavers idea posted on July 20th is great . Hopefully you see this Janet as im not sure what you mean by framing the plastic fencing. Plastic fencing is a half inch thick and you framed it with??? Not sure what you mean?
Where did you purchase the fencing?
I think it’s amazing (not in a good way) that everyone here has had horrible experiences when purchasing the potty patch or prior to purchasing. Oddly enough, I received the potty patch after 2 weeks of ordering due to backorder (or so they say). Stupid me not coming across these posts first sucks because I could have just made my own potty patch! But surprising… the potty patch I ordered actually does work. When I brought it home, my dog took one look at it, sniffed it, & walked away. Once time came that he had to go outside (i live in an apartment, by the way), he went towards the potty patch, sniffed it again, & actually went potty! It impressed me. So, I’m very sorry for everyone else that has been having an issue with either both this product & the company. I’m having no complaints, so far…
Thei is the one of the dumbest items I’ve seen yet on T.V. Yea, I want a pan of dog pee setting at room temp. in my home all day long. Is it really something we need?
wow!
i was about to order potty patch and I wasn’t sure if I really should so I went to their website. I read it. Sounded cool. I still wasn’t so sure. THANK YOU SO MUCH FOR STOPING ME!!!!!!!!!! so then I went here.WOOOOOOOOOOOOWWWW.
I’m sooooooooooo glad i didn’t order.
Although I didn’t order I still want this problem resolved. PLEASE SOLE IT
AND WHEN I TRIED TO CLOSE THEIR WEBSITE I HAD ALL SORTS OF PROBLEMS!
THEY WOULDN’T LET ME CLOSE IT
THEY SAID ” you have been pick from the millions of happy coustemers to have a super speciel offer!” THAT WOULDN’T CLOSE FOR A WHILE TOO!
I ordered and received a potty patch within a week. I also telephoned the company with a question and received an immediate answer to my question. There is an 800# on the bottom of the website. I haven’t had the patch long enough to know if it works, but I had no problems with the company whatsoever. 8/09
I bought something at walmart today called a spotty. It looks the same. You get 2 in the box for 39.99. Hope this helps.
I purchased the potty patch for my 4 dogs, since I’m gone so much, taking care of my Mom. They were not the least bit interested. And, therefore never even touched by them. I tried to return it. I was asked if the box had ever been opened. Well, yes. How would I know they wouldn’t use it, if I hadn’t opened it. Needless to say, they wouldn’t take it back. Great customer service!!
Thanks for this blog, I found the Potty Patch customer service number (1-866-518-2294) and call about my three week old order/; and was surprized to talk to a real human being. They said it would ship in about a week. My credit card has not yet been billed. And I’ve had no problems with the company except that I haven’t yet received the product.
In case I do, I’d like to know more from the lady that purchased something like this from Walmart. What’s it called? and what company makes it? I’m sure it’s not at my Walmart yet and I might like to take a look at it. Is she happy with it?
Thanks, Bev
So glad that I read all this before placing my order for the Potty Patch!!! I ordered a litterbox today from a company called the Rascal Dog Litter Box. They promise same day shipping. I did receive my tracking code number, so at least I now it is on the way. They e-mailed me my tracking number the day that I ordered their product………I hope I made a good choice! I really want to litter box train my new puppy.
i seen this commercial
what happens if the dog POOPS? that thing only works for urine
Well I am glad to know that they are not answering their messages. As afar as Demon goes… U will still need to flush the poop. Anyway someone once told me ‘housebreaking’ is just that. It is teaching your dogs to be trained to the rules of the house. We are able to go to the bathroom when we want to so dogs have to wait until we open up the door or come home. If this works I will be so happy because I have to pen up my dogs and then go home in mid afternoon to let them out.
TRY IT
I, too, have considered ordering the Potty Patch at the request of my daughter who saw the ad on the internet. She lives in an apartment & wanted one for her own little Yorkshire Terrier. Luckily, she called me before ordering & in checking out the PottyPatch.com’s website, I searched for product reviews, finding myself here. I’d love to have the product IF it works as I have 4 lil teacup and toy sized poodles and have had to train them to newspapers indoors since I use a motorized chair. I’d probably break my neck trying to get them out to use the potty outside consistently! Also, my dad has a huge dog that runs loose on our farm & would just love to have any one of my doggies for a snack! I’m very interested in finding out more about the similar product from Walmart & how well it works as I’d buy it from there to try it for sure. I am skeptical of the Potty Patch site after reading so many negative comments posted here. I noticed that PalPal was not an option too which I’d consider a safer option for ordering from an “unknown company.” I’ll keep checking the posts here for updates and thank you so much for hosting such a useful site!
the product talks about number one, what about number two.
my concern is if it mays 1 on it, it probably will make 2
unrine is easy to clean, but number 2 many times comes out soft or lose
the webpage doesnt mention when a dog goes number two
anyone no anything how the product work
I ordered two large pottypatch from the website on June 26th. Soon after I started receiving emails telling me that the items will be shipped on Aug 1st, then Aug 16th and now I got one stating Sept 21st. I had enough and call the customer service number: 1-866-518-2294 and cancelled my order. Now we’ll see if they did and if I have any suspicious charges added to my credit card.
My mom ordered this for my yorkie and IG. After she told me about this product I looked up reviews to see exactly what this potty patch is. I immediately called her and told her to stop the order. I am sorry she didn’t see these reviews before purchasing this product.
My IG was litter trained and this worked well for awhile, but she would put her front paws in the litter and wee on the floor, so we put pads under the tray to catch the accidents, then ended up using just pee pads, as a cheap alternative. My mom was trying to get an odor free way for my pets to go. I hope that she doesn’t have problems with her credit card.
Glad I did my homework and found this website before I became another statistic to this company that does not deliver their product.
I just got a 12 week old YORKIE and I wanted to litterbox train her. I was nervous about ordering a litter box on the internet due to the Potty Patch and the unfavorable reports on the company.
Someone told me about a company called the Rascal Dog Litter Box. I did order a litter box from them. I spoke with the owner and told her that I was nervous about ordering a litter box on line due to the Potty Patch mess. She assured me that my product would be shipped that day and that I would be e-mailed a UPS Tracking code. My box was shipped and I did receive an e-mail with the tracking number the day I ordered the box.
I will receive the litter box tomorrow! Can’t wait to start training “Little Lucy”.
Linda
Cincinnati, Ohio
I too was going to order the potty patch today. I started thinking hmm I really don’t know anyone who has tried it so decided to look it up. I’m glad I found this site because even though there are positive and negative responses to the potty patch, I’d rather not chance it. I just sent a question to the Rascal Dog Litter Box place and about 10min after I posted the question I got a call from the owner. I had asked about a larger litter box than what they sell because I have a puppy that will be a large dog (he pretty much refuses to go outside and waits until we get inside to go to the restroom) Although her answer was they don’t have anything bigger, she did tell me if I wanted to call her back after 4 she can tell me what I can buy at Home Depot to make my own. Now that’s customer service. She’s not even making a profit from me and she’s willing to help me with the problem I’m having.
I ordered one before I saw this site. The order went as most do, with the offer of $10 cash back. It was however, followed up with the usual ad related junk that accompanies flim flam gimmics. They want you to order this item, but what they really want is the $14.95/month for membership in their ad scam.
I called the customer service line, to see when they’ll be delivering the merchandise. The guy who answered said it takes 4 to 7 business days to process the credit card. Then, it takes 3 to 6 weeks to deliver.
Reputable businesses don’t do it this way. For $8.95 shipping, they should be able to send UPS ground. I asked if this comes direct from China, since the shipping takes so long. The consultant didn’t know anything about it.
Beware this outfit.
Unfortuately I was NOThappy with the Potty Patch at all. I was very excited when I recieved it because I thought it would put an end to the disposable piddle pads … well, I’m back to using the pads and out $50. I have a small 7 pound pomeranian and by the end of the second day the Patch smelled horrendous … I didn’t realize that you need to wash it thoroughly with warm soap and water EVERY day and it STILL smells of urine. I had to throw it out after the first week. The piddle pads are much easier and do not smell because I use a fresh one daily. Something to consider before you purchase this item …
BY THE WAY … after posting on this site I began reading all the comments and found it funny because I too got no response from customer service when I ordered my potty patch and when I went to run a trace on the item it said it was BACKORDERED and i would not recieve it for like two months … NO word from customer service … and I would’ve never known had I not run a trace on the package … What is up with this place … AND the product was HORRIBLE and a total waste of money …
Thanks so much for the headsup info about “Potty Patch”! I was just about to order the product. My money is tight, as I’m on a fixed income. I would have been very upset about the failure to receive the product or having my money tied up or taken without product delivery. Thanks for being on the alert!
YOU’D HAVE TO BE A REAL MORON TO CONSIDER BUYING SUCH A RIDICULOUS PRODUCT, give me a break.
I wont even waste time here typing all the reasons why.
Pee pads and all those other things, are a waste of time AND money, …and does NOTHING in training the dog to go to the bathroom OUTSIDE! ALL IT DOES IT MAKE TRAINING MORE DIFFICULT AND DOUBLE THE TIME.
its common sense, ..
train the puppy to pee on a paper??? AND THEN train them to go outside???
…unless you ALWAYS WANT your dog to go to the bathroom inside, thats different …but i meet so many people who “paper train” and THEN want the dog to go outside.
Still cant believe anyone would waste money on such a product
Unfortunetly, I ordered this damned potty patch on July 04, 2009. The charge for it showed up on my credit card statement on July 28, 2009. When I called their 866 number, they informed me that it had been sent to our Post Office (we are in a rural area). According to my Post Office it was returned, party unknown. But that isn’t the worst of it. On August 20th I noticed two charges on my credit card for $14.95 (that’s $29.90 a month-endlessly). These charges were for United Marketing Group and totally unauthorized by me. When I got in touch with them, I told them so and that they had better refund the $29.90. I was lucky that they did so!!!! However, since I didn’t receive the “potty patch” I requested that the company cancel my order and refund my money. They have until the end of this business day to do so. If they don’t, I’m fired up enough to contact the CT Attorney General, the Federal Trade Commission and anyone else that will listen. Say a prayer that no more unauthorized charges show up. I’ve come to believe that there is very little honesty left in this world. Anybody else feel that way?
Wow, thanks everyone. I was going to order one also. I don’t have any grass in my backyard and we are looking to adopt a dog. Anyone have any ideas if your backyard is all concrete??
Hey Lori,
I live up in the mountains in Colorado. I have no fence in yard are grass. With all the wildlife (foxes, & deers) that roam here in the day time there no way I let my Chihuahuas on the ground. I’ve found a solution using a kiddy pool with sand. Kitty litter works good too.
For those of you that ordered the Potty Patch, I found the customer service info on the website to contact them regarding your orders.
CUSTOMER SERVICE INFORMATION:
Potty Patch is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.
Customer Service:
Phone: 1-866-518-2294
Hope this helps.
I ordered the potty patch. Everytime I call they answer the phone and the girl on the phone is very customer friendly and helpful. She explained that they were on back order for a long time because of the demand. They are on track now and it took 1 week to get it. Thanks potty patch
To Lori: You can put astroturf on your concrete backyard, and just hose it down occasionally to clean it. A friend of mine lived in a condo in Honolulu, with a concrete lanai, and he put astroturf down for his dog. Never hosed it down, just picked up the solid matter, and let the trade winds air out any odors.
For us working folks it is hard to create a schedule for our pets or to even train them. I work about 30 min away from my apartment and had to drive back home during my 30 min lunch break just to let the dog out, what a nightmare!!! I lost 10 lbs though, LOL :0) I did some research online and came across a dog potty. I bought one from this site http://www.dogpottyoutlet.com and it totally worked!. Now I dont have to worry about letting my pet out or creating a schedule!. It only took him about a week to get trained to it. The great thing about my dog potty is that it dosen’t smell like gross pee pads. What a great invention!
Glad I found this site, will most definately be doing more research…my question, to happy potty patch owners..did the site you were on have an 866 #? Because the site I was looking at had an 800 #…800-470-2914..is that the “real” site??
I ordered the potty patch in July, 2009. I received a post card from the company the first week in September that there was a delay and if I wanted they could refund my money. The potty patch arrived later that week. I decided to purchase this because during the day, there is no way for my pet to relieve herself. To my surprise she is even pooping on the potty patch. Puppy pads should be placed in the grate to absorb the urine. It should be cleaned with soapy water and hung to dry to avoid the smell of urine. I am a happy pet owner because my pet is no longer sneaking to poop in a corner nor is she ruining my area rug!
I ordered the potty patch on Aug 10 and have yet to receive it. Since the reviews on here are so mixed and I haven’t been charged, I’ll give them the benefit of the doubt and wait for it. The date on the order status site is constantly changing. It went from 9/23 to 9/10 to 9/14 and now its at 10/10. Ridiculous.
I can’t believe such a large company was able to fraud so many people!! I ordered in Aug. 2009 and still havn’t received my potty patch. I recieved a confirmation email which claims that the item is back ordered but after reading all this, idk if thats the case. I wish I had known this before they charged me 150 dollars!
it took a few months to get my pads, the customer service wasn’t up to par but have gotten better. It was worth the wait, no more doggie pads.
at first they would poo on it but not weewee, they would right next to it but not on it.
I’m a homemaker so I remove the poo right away, not realizing that I left no scent on the pad for them to identify with. The next time they went next to it, I cleaned the weewee up with a paper towel and placed it under the grass mat.
Victory, they use it all the time.
i think the problem is that they are overwhelmed and didn’t realize how popular the product is . Hang on ladies, you’ll love it once you get it.
Customer service is 1 866 518 2294,
the phone number for the potty patch is 1800-378-0742
i just rescued a small dog just my angel , her previous “family” if they can be call like that, kept her outside day and night so now i wnat to be potty trained inside becuse i dont want her to go out went is really cold so i really want this potty thing hopefully it will work
Unfortunately, I ordered the Potty Patch on August 6, 2009 based on the TV ads. Immediately after I placed the order, I saw a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post to my account at that time. By the end of August I had e-mailed and called customer service several times because the expected delivery date on their website changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product the items on back order will be shipped as quickly as possible and your credit card will not be charged until the order is shipped.
After several months of this run-around, I did a little investigating and found several websites hosting posts from other folks who have had similar experiences so I decided to cancel my order. On Friday, Sept 18th I checked the order status website and the items I ordered were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Now, typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! Exactly like another duped customer who described their experience with a cancellation request I got the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Now, I am no statistician but just doing the simple math…about a month for me to actually receive these items, another few weeks for the shipping return and another month for the refund to show on my account means they will have my money in their pocket for approximately 3 months. I checked my account and sure enough the pending charge is back and suddenly the order status is showing “in process”. Other consumers are now reporting that they are finding random charges on their accounts since giving this company their credit card information and they have also not had any success in getting the company to cancel their orders, they have no product and the saga goes on and on! As an added bonus, I received a post card in the mail from the company 3 days after I attempted to cancel the order. The postcard reaffirmed that the items remained on back order and were not expected to ship until Oct. 5th. The postcard also indicated that I could cancel the order by contacting customer service or by signing and returning the postcard if the delay was not acceptable and I have now done both but they still refuse to cancel my order. I have now filed a complaint with the CT office of teh Better Business Bureau (http://www.connecticut.bbb.org/) and with th CT Attorney General’s Office (attorney.general@po.state.ct.us) and strongly recommend anyone with similar problems do the same!
IVE BEEN SITTING HERE FOR LIKE A HOUR READING THESE POST
BECAUSE LIKE EVERYONE ELSE I WAS GONA GET 1 OF THESE
I HAVE A POODLE MIX PUPPY AND I REALLY NEED HELP HOUSE TRAINING HER IF ANYONE KNOWS OF ANYTHING PLEASE LET ME KNOW THANKS
ERICA
I AM FURIOUS! MY ORDER WAS PLACED AUGUST 31, 2009. I HAVE CALLED SEVERAL TIMES TO ASK ABOUT THE EXPECTED ARRIVAL DATE. MY DEBIT CARD WAS CHARGED SEPTEMBER 1, 2009 FOR THE TOTAL AMOUNT OF THE POTTY PATCH PURCHASE. I SPOKE WITH CUSTOMER SERVICE SEPTEMBER 25, 2009, THE LADY TOLD ME IT “SHOULD” BE SHIPPED WITHIN TWO WEEKS, BUT THAT THERE WAS NO FORSEEABLE DATE IN WHICH THEY WOULD BE RECEIVING THE POTTY PATCH’S TO SHIP. SHE SAID THEY WERE VERY BACKED UP AND THAT THERE WOULD BE NO WAY TO TELL WHEN THEY WOULD COME IN FOR SHIPMENT. THAT BEING SAID. I CHECK MY ACCOUNT THIS MORNING, SEPTEMBER 28, 2009, AND MY CARD HAS BEEN CHARGED AGAIN, AND NOW MY BANK ACCOUNT HAS OVER DRAFTED. I HAVE ONLINE BILLS PENDING TO BE PAID, THAT NOW WILL NOT GO THROUGH BECAUSE POTTY PATCH HAS OVER CHARGED ME. I CALLED TO CANCEL MY ORDER BECAUSE OF THE OVER CHARGE. I CANNOT RECALL THE NAME, BUT AN AFRICAN AMERICAN MALE TOLD ME MY ORDER WOULD BE CANCELED AND THAT I HAD NOT BEEN DOUBLE CHARGED. [THEY APPARENTLY REFUNDED IT?]. I CANCELED, AND WAS NOT GIVEN A CANCELLATION NUMBER BEFORE BEING HUNG UP ON BUT POTTY PATCH CUSTOMER SERVICE. I THEN CALLED BACK IMMEDIATELY, I SPOKE WITH ANOTHER MALE, HE INFORMED ME THAT “ALL THE SUDDEN” MY POTTY PATCHES HAD BEEN SENT FRIDAY, SEPTEMBER 25, 2009, AND THERE WAS NOTHING HE COULD DO ABOUT IT. WHY ALL THE SUDDEN DID I CANCEL, AND NOW THEY WERE ALREADY SHIPPED? SO NOW POTTY PATCH IS TELLING ME I MUST RECEIVE THEIR PRODUCT, PAY THE SHIPPING, AND THEN PAY TO GET IT SHIPPED BACK TO THEM TO GET A REFUND FOR THE PRODUCT ONLY… CAN ANY ONE SAY SCAM WITH ME? UM LAWSUIT? THIS COMPANY IS CRAP. THEIR CUSTOMER SERVICE IS CRAP. I HAVE NEVER BEEN SO UNSATISFIED WITH AN ONLINE PURCHASE. I AM 22 AND PURCHASE THINGS ONLINE ALL THE TIME. I WILL BE DISPUTING THIS, AND IF I AM FORCED TO PAY, WILL BE GOING TO COURT. I BEG ANYONE WHO HAS BEEN SCAMMED BY THIS COMPANY TO DO THE SAME. THIS IS NOT FAIR. IF YOU HAVE HAD ANY TROUBLE, PLEASE CONTACT THE BETTER BUSINESS BUREAU AS WELL. THIS CANNOT CONTINUE.
Autumn, I’m sorry to hear about your experience…welcome to my world! I have been dealing with this for two months solid and know there are folks who have been going through this for even longer.
I have now contacted the BBB and it says there is nothing they can do for this type of claim. I don’t even have an address for “potty patch”. I put the eagle eye customer service address in there. I guess Potty Patch really check all their angles so they could scam people without consequences. Please contact me if anyone is interested in making a claim against the Potty Patch company for a refund. This is unacceptable.
autumnfletcher@mac.com
– Autumn
Another “BEWARE” piece of info…I have read that IF you do get the product and open the box, the company will not accept the return!!! So, if you do expect to return it DO NOT OPEN THE BOX!
The BBB did take my complaint and I am in the middle of correspondences with them. I received this e-mail from the BBB that may be of interest to you all. PLEASE note the company name that they have supplied here!
BBB Complaint Case#84060081(Ref#84-39001219-84060081-6-1100)
From: Better Business Bureau (Do Not Reply To This Email Address) (wallingford.cmb@bureaudata.com)
Sent: Fri 9/25/09 5:10 AM
To:
Complaint ID#: 84060081
Business Name: Fosdick Corporation
BBB received from the company a response to your complaint. We ask that you review the company’s reply and update us on the status of your case. To do so, click on the following website address: http://ct.bbb.org/complaint/view/84060081/c/szpsgq.
Once you accessed your complaint, you will have the options to close the case if the company offered a settlement (full or partial) satisfying your complaint, or you may rebut the company’s position by providing additional supportive information and documentation.
BBB thanks you for your continued cooperation and prompt reply by October 2, 2009. If we do not hear from you by this date, we will assume your case is resolved and close it accordingly.
Sincerely,
Carolyn M. Betts
Dispute Resolution Specialist
BBB Complaint Department
And here is Fosdick’s responce to the BBB inquiry of my complaint (might want to read from the bottom up for this part):
BBB CASE#: 84060081
Complaint filed by:
NAME:
DAY PHONE:
ADDRESS:
EVE PHONE:
CELL PHONE:
EMAIL:
Complaint filed against: Fosdick Corporation (More)
Business Info
NAME: Fosdick Corporation
BBB MEMBER: NO
CONTACT: Ms. Diana Murchison
ADDRESS: 26 Barnes Industrial Park N
Wallingford, CT 06492-1895
PHONE: 800 366-6937
FAX: 203 679-3293
Website: fosdickfulfillment.com
Complaint status: Received Consumer Response/Rebuttal (More)
Activity
Date Activity Description
09/28/2009 Received Consumer Response/Rebuttal
——————————————————————————–
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
On September 18th when I requested the cancellation, the status of my order on this company’s website indicated that the product was on back order. In addition, I received a postcard in the mail from them on September 21st indicating that the products would not be available until mid-October and that if this delay was not acceptable I could cancel by contacting customer service (which I had already done 3 days before). Within hours of my request to cancel this order, I was told that the order was being processed and could not be cancelled. Today is now the 28th (10 days since they claim the order was already processed) and I still have no product. The terms of their return policy indicate the product must be returned via insured postage at my expense adding an additional financial burden to me for a product I do not want and which I cancelled within the time frame of their own post card. There are many, many people out there with similar stories regarding this company and their less than honest business practices. I recommend the BBB research this further as there should be several complaints about this company now. In addition, I have notified the CT Attorney Generals Office and believe several other consumers have as well.
——————————————————————————–
09/24/2009 Forward Business Response to Consumer CLT.cf.rtf
09/24/2009 Receive Business Response
——————————————————————————–
Our records indicate the customer emailed customer service on 9/10 asking for the status of their order. The next email received was on 9/18 wishing to cancel the order however the order was already processed and we were unable to cancel it at that time. The customer can return the items to the address listed below for a full refund. The refund cannot be processed until the items are received.
Potty Patch
400 Returns Rd
Wallingford CT 06494
——————————————————————————–
09/22/2009 Notify Business of Dispute
09/22/2009 Send Acknowledgement to Consumer
09/22/2009 Case Reviewed by BBB
09/21/2009 Case Received by BBB
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Case Description: I ordered the Potty Patch product from this company based on the TV ads running on the Animal Planet back… (More) I ordered the Potty Patch product from this company based on the TV ads running on the Animal Planet back in July. I saw a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post at that time. By the end of August I had e-mailed and called customer service several times (copies of the e-mails can be provided) because the expected delivery date changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product the items on back order will be shipped as quickly as possible and your credit card will not be charged until the order is shipped.
After several months, I did a little investigating several sites hosting postings from other folks who have had similar experiences so I decided to cancel my order. On the morning of Friday, Sept 18th I checked the order status website and the items were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! I received the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Clearly my cancellation was received prior to shipment and they are refusing to cancel this order. I checked my account and their pending charge is back. I am concerned that they are going to have my moeny for nearly 3 months, are requiring that I pay the return shipping costs and they now have all of my information! I have read some posts from folks in the same situation as me who are now seeing randome charge activity!
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Category: Billing or Collection Issues
Case opened date: 09/22/2009
Case closed date:
Desired Resolution: I want the order cancelled and the charges on my credit card reversed…. (More) I want the order cancelled and the charges on my credit card reversed. (Less)
For those of you looking to file complaints with the Connecticut BBB and/or teh Connecticut Attorney General’s Office you may want to use the following company info to help expedite your complaint process:
NAME: Fosdick Corporation
BBB MEMBER: NO
CONTACT: Ms. Diana Murchison
ADDRESS: 26 Barnes Industrial Park N
Wallingford, CT 06492-1895
PHONE: 800 366-6937
FAX: 203 679-3293
Website: fosdickfulfillment.com
This information was provided directly by the Connecticut BBB.
I purchased the Potty Patch for our mini-schnauzer. We live in a top floor condo and he has no access to a yard during the day. He uses the Potty Patch and it works well. It is a great tool if we both aren’t able to get home on time – he will use it – most of the time he holds it until we get home, but if he needs to go, he will use it. He didn’t use the puppy pads – other than to tear them up and play with them. He can’t really play with the Potty Patch.
hi everyone was woundering if anyone knows of anything else to help puppys from pee and wee
Erica, the pee pads that they sell in any pet store have worked well for me for years. I have three Chihuahuas and all three have used them without incident since they were puppies and one of them is 14 years old now. I only got interested in this potty patch because it looked like grass so thought it would be a nice change for my girls. Wish I had just stuck with what I know works and I wouldn’t be in te middle of this pickle right now!
ive tried the pads and she seems to still pee and wee where ever i need something that will really work any help ty
What helped me initially was putting some of their own urine or feces on the pad and then putting the puppy on it several times a day so they get the idea. Next time your pup has an “accident” use the pad to clean it up and put the pup on the pad. Also, if you notice your pup going in one particular spot, put the pads there initially until she gets the hang of it. Once my first one learned what they were all about each new one just followed her example.
Like a lot of other people on this site I was about to order a Potty Patch and then completely by accident I found this blog. I just don’t understand how so many people have been scammed by this product and then other people have rave reviews for it, received it on time, and love it. Did this product and company become reliable? or should I find a different solution?
??
I am interested in the potty patch because of the low price. I think the best advice for those still wanting to try this product (like me) is to order it from a reputable company like Carol Wright gifts..or Hammer Schlemmer..or Miles Kimball that already has them in stock. I plan to order mine from Carol Wright gifts. They have a 1-800 that you can call to verify that they do indeed have the product already on hand and since I have ordered from them before I know they have excellent customer service. You just have to think outside the box sometimes! : )
http://www.carolwrightgifts.com/Household-Helpers/Pet-Favorites/Potty-Patch/46296.cfm?key=58139101&utm_campaign=SearchFeeds&utm_source=ShopZBizR&utm_medium=CPC&utm_term=10793586&cm_mmc=SearchFeeds-_-ShopZBizR-_-FreeShip-_-10793586&srccode=cii_10043468&cpncode=22-26906005-2
For anyone in Canada, Showcase stores will be carrying the Potty Patch this week. With all of the horror stories on this site, it’s great to know that you can walk into a store, see the product, pay for it, and leave with the product…no waiting, no shipping & handling charges, no run around about shipping dates.
Hey guys…I ordered mine last week… I called in my order, I even told the girl that I ordered from that I had been hearing that this was a scam and such. She said mine would be here on the 12th and the website I can track it with is customerstatus.com. Hope this is helpful to anyone who got screwed on the deal. Im still keeping my fingers crossed that I am not one of those people too!
Hi,
I ordered my potty patch online about 2 weeks ago and received it a couple days (yes I was really surprised, given all the comments on here).
I am having a really hard time getting my dog to use it and I need some help.
Here is the background…
My dog is 13 years old and has been trained to go bathroom outside. He had developed Diabetes and because of that Cataracts so his vision is very limited. He will have to be home alone for a greater part of the day as my family and I are all working in the day time, so no one can let him outside during the afternoons. So I would like to train him to use this asap.
- I put some of his urine on the potty patch so he can recognize his scent and hopefully go there. I also led him to the patch after his dinner when he usually goes. But he did not go.
- I tried to use this puppy house training spray on the mat, but it still didnt work.
- I have been trying to associate the act of him going pee with the word “Pee”, when he goes outside so that when I tell him the command at the potty patch he could understand me…but that didnt work either.
I dont know what else to do…
You need to get your dog some clarkia. You will see an improvement in her health. It may not help with the potty training but atleast she will be regaining her health!
my puppy itches when she gets on it…. she also tries to eat the turf…….
I have a Chihuahua and he potty’s outside BUT if I am at work a little longer then normal, he will use his indoor potty system. I trained him to both and he does great with them. I use the ugo system and it is very easy to use and clean up is very easy. https://www.ugodog.net/ I also foster and my foster dog will use it as well.
PLEASE DON’T WASTE YOUR MONEY ON THIS!!! I was very disappointed with the Potty Patch from the very beginning. It took 6 weeks to receive after placing my order on September 4th which gave me plenty of time start house breaking my puppy. Once it arrived and i looked at it i thought ” what a piece of junk”. It is a piece of “grass” carpet cut from a larger roll, it sheds very bad and the string inside to “pad” where the grass is sewn is hanging out everywhere! I put it on the floor for my puppy to explore awhile, I wasn’t sure if it was something I needed to train him to use or if he would gravitate to it on his own ,and when I came back a few minutes later all the grass had been pulled from the pad!! It was everywhere!! It looked like someone had cut the grass inside my house!! TAKE THE TIME TO DO IT RIGHT, YOUR DOG WILL BENIFIT MUCH MORE FROM HOUSE BREAKING.
My bichon took to it after a few weeks, and he has been using it for a few days. I am cleaning it as directed, but it smells HORRIBLE!!! I cant imagine using it inside my home. I am going to have to bag up the turf, and throw it away,and try potty pads or cat litter…i cant stand the smell…
Thank YOU ALL! I was about to purchase the Potty Patch from the story David from Canada mentioned… Showcase (aka: As Seen On TV) for $49.99, thinking how lucky I am not to have to pay dollar conversion PLUS no shipping & handling charges…. BUT…. so many of you mention the stench. Then I got to thinking… maaaaybe it’s even made in China. Do I want that… um, no!
And then, Jolayne Simpson mentioned the Tinkle Tray (thank YOU for this goody Jolayne!). My dog is very smart in that when he wants to go outside, he asks. Most times once it’s dark outside, raining, and/or cold, he prefers to use a newspaper covered pee pan supplied for him to use (that sits in my downstairs laundry room) when I’m not at home. His only complaint when first using the pee-pan was that his paws get wet… so considering all of the complaints on stench; it seems to me that the Tinkle Tray would be THE best product for my Shih Tzu. I’m betting he’ll love it! Here’s their website again: http://www.krugerquarterhorses.com/tinkletray.htm … it considers both pee and poo AND is a lot easier to clean.
Am waiting to hear back from Marj Kruger as to whether she can deliver outside the United States. I pray she can…. else I will attempt to create my own homemade version from the many tips offered in several comments posted here… minus the plastic grass!
A tip most credit card users may NOT have considered; when I have problems getting my money returned, I contact my credit card company and they represent me… providing I have tried unsuccessfully, first. They’ve NEVER let me down!
I have not used the BBB since the 1970s when THEY provided the business I complained about with a copy of my letter… and I was threatened by that company.
Thanks Beth for a great website!!!!
hey all if you haven’t gotten your potty patches yet and was not charged, try ordering one through publishers clearing house.. i have ordered one yesterday and haven’t gotten it yet but i always get what i order from publishers clearing house its a little more espensive like 15.00 more but its a ligit company and you will get your product. i can’t wait to get mine…i know my dogs will fight for a spot..lol they love the grass and puppy pads in the house are too messy in my book sure they use them but so does my cat and when he scratches to cover up he gets the dogs poo all over around it…so it will work out wonderfully for me i have no doubt.
correction. the potty patch is not a little more expensive on publishers clearing house. in fact its 9.00 cheaper than the prices i have been seeing on the sites here. thanks
It won’t stop raining in here in Texas and winter is on its way. My dog is great about going out when he needs to, but he does not go out in the rain! I feel so bad for him, because it has to be uncomfortable. I’ve been pricing the potty porch and other indoor dog restrooms and I am so glad that I found this site. I think that $150 is too much to spend for an item that won’t work.
Does any know of any indorr potty restroom that works and is not an arm and a leg? This will not be a regular use for him, but will be used for htose rainy cold days.
Thanks.
I ordered the Potty Patch two months ago! It finally came today. I was so disappointed! What a cheap piece of junk, not to mention unsafe! Pieces of grass fell out and on my floor when I took it out of the box. Also, the grass was so fake! The grass does not look anything like the grass on their website! The grass is supposed to stay on the base by having sharp blades dig into the cloth backing of the grass. Well, it doesn’t work!! Also, I would be scared to even let my puppy us this piece of junk! If she stepped on the sharp blades she would cut herself! I don’t even know how this unit is allowed to be sold in the USA. It is a piece of junk and more importantly, it is NOT SAFE! When you go to their website look closely at the gray part that is suppose to hold the grass is place. It is nothing but SHARP needles! I am sending mine back tomorrow and looking for another box that won’t harm my puppy! The company needs to be reported for selling such an unsafe product. Does anyone have any ideas as to who I can report this to? A government agency? BTW My friend recommended A new Dog litter box called Rascal Dog Litter Box and she is very very pleased with it and the Grass comes already scented to help dogs use as you take it out the box, She says the Box is a God send for her and I am going to order mine today and they have same day shipping not like the Potty Patch which took 8 weeks to come.
I will keep you posted about my progress soon.
Regards
TIM
Just got my blog up and running (pheeew, finally!)… so, under General, I have posted a THANK YOU to Doggies.com (with a link) for this blog… PLUS an explanation of how I created a Potty Pan for my 12 pound male Shih Tzu. Here’s the URL to my posting: http://trishparr.com/2009/10/potty-pan-for-dogs/
Thanks for the link, Trish! And good luck with your blog.
Thank you to all of you for your post.. Actually I also ordered the Potty Patch and after 6 weeks, I emailed them and it was back and forth for another week. Then I recieved a post card that it was on its way, and nothing. So of course like a week ago I recieved an e-mail that they needed my credit card number again to ship it (they never charged me) so I didnt even respond. Its ridiculous how long it takes and now after reading these post I will try something different.
Ok…after hearing all the terrible reviews here on the Potty Patch, I have decided that based on the bad customer service, it’s not worth all the hassle.
However I came across a different product called the PetZoom Pet Park that appears to do the same thing. Has anyone tried this? It’s not a matter of being a bad dog owner…my dog has incontinence issues as she is a bit old and me and my roommate are gone all day long from 9-10 hours a day…
If anyone has seen or tried this other product, please let us know the results…
I am quite impressed with the shipping. I ordered it on Wednesday night and it arrived Friday morning (today). It looks pretty much like it does on the TV commercial. We’ll see if it works….
I am super satisfied with this product!
I bought the “Potty Patch” yesterday at Pet Co for $50 bucks, I live in an apartment so I placed it on the patio and my little dog has peed on it twice now…i just pointed to it and said “go pee pee”, he still poos on the cement outside!
The reason why i purchased it is because i needed something to absorbs his pee because otherwise he creates a puddle and steps in. I find this easier to clean than hosing off the patio everyday!
Well, the saga goes on. I wish that I had read this website first. I too am waiting for the Potty Patch. I tried to track it and it was backordered and now it says it will be delivered on 10/30/09. It isn’t here yet and I am starting to think it isn’t coming. I have an older dog that is having trouble going out and I thought that this would be helpful to him. I will let you know if I get it. I will be contacting the B.B.B. as well if I don’t!
To all of you that have ordered the “Potty Patch” and have gotten royally burned (not only by the product itself, but the poor customer service too – check them out with the BBB)……………….Take heart! There IS another product that is SUPERIOR in quality and customer service! The company is
http://www.rascaldoglitterbox.com
Remember the old adage………”you get what you pay for?” While this product costs a bit more, it is superior to the referrenced Potty Patch. I ordered one for a friend’s Yorkie and the puppy was trained in no time flat! It’s easy to use, well constructed and works like a charm! Please also note the numerous testimonials on the product.
MEdwards
Something else of GREAT importance I failed to mention in my earlier comments about the “Potty Patch”…………….it’s DANGEROUS! Check out the sharp HARD plastic spikes the underliner consists of. Surely NOT inviting to one’s tender puppy paws.
M.Edwards
I too ordered the potty patch using the telephone number on the tv. After they got my card number They tried to sell me everything – I kept saying no to all ,and finally said all I wanted is what was advertised. Finally I hung up on them. Then a week ago I got a package in the mail. The only thing I ordered was the potty patch. Well I have a feeling the company that sent me this package got my card number from potty patch . What I got was from a company I never heard of saying this was my trial offer for a smoke -52 ???
All it had was a web site smoke51.com. I emailed them several times with no response. Then I checked my charges on my credit card and found three within two days. One for $9.95, a second for $29.95 and a third for $89.95. All these were after I emailed this company telling them I wanted to see proof of this order from me and that I was going to contact my card company. I am a widow on a limited income and I am very upset over this problem. The telephone nos. seem to be bogus. Has this happened to anyone else??
Hello, well all what I have to said is this, I not satisfied with you guy’s because when I order an potty patch, someone send me a email, saying that I going to get it on 12/20/09, so when this date come up the product never show up , when I trake the order the customer status said that it going to arrive on 10/28/09, and nothing happen , so today I check today and thew same company now said it going to be at home by 11/11/09. WHAT’S GOING ON DID YOU GUY’S DON’T KNOW HOW TO HANDLE THIS OR SOMEBODY JUST IS LAIN TO ME ,THAT IS NOT FEAR.
thank you for your time.
Alfredo
I have purchased Potty Patch at PETCO. and so far i am very pleased with it. it is simple to clean and you dont need to train your dog how to use it. im not sure what is the whole conflict with ppl being scammed. i have personnally went to their website and they do have a customer service number and is 1866-518-2294
and last if you see the commercial it says the urine passes right through the 2nd tier and it does have anti microbial for urine smells and it does also say it has some sort of smell that would attract the dog to urinate into the potty patch. i am very very pleased with my potty patch and i recommend it to everyone!!!!
Well, I finally recevied my Potty Patch after waiting 2 months to receive the product. What a piece of junk. Is not worth the box that it was sent it! I finally thought that I had a solution to my male Yorkie’s potty needs. I don’[t know what I was thinking???? He was peeing off of the edges of pee pee pads and they were costing me a fortune! I don’[t know why I didn’[t think he would pee off the edge of this piece of grass, but that is what has happened. The box needs sides………..this is not different that a pee pee pad. I am still cleaning up pee off of the floor and now I will have to wash a piece of grass??? No thanks! I am hoping that I get my money back……..Don’t waste yours. Also, I have seen on this blog that Petco is carrying the box. Buyer beware………..If it sounds to good to be true then it probably is! Ask if you can open the bax and look at the product. The grass is so fake and the hole thing is a piece of junk probably from China. Ever see a cat litter box without sides? I don’[t think that dogs are much different. I am going to search for a dog litter box with sides or make my own………somehow…..I will find a solution. Nicole
Nicole! PLEASE read my post dated November 2. There IS a wonderful dog litter box. It’s called Rascal Dog Litter Box.com
Check it out! Our little Yorkie took to it almost immediately! ALSO, it’s extremely well made, easy to clean (you can wash the grass in the washing machine
in a pillow case) AND it doesn’t STINK to high heaven either!
I couldn’t help but notice all the comments on this particular subject!
While a few people have been satisfied with thier “Potty Patch” purchase, why is it you suppose that the negative comments continue to come in at this rate?
For those of you who are REALLY interested, read the entire blog on this very subject!
I have an elderly cat, & he’s on his last days, I think, that still wants the run of the house, but has problems sometimes making it upstairs to his box. He took to it right away. I don’t know about letting a gallon of urine sitting there, though. The wife is a clean freak, so it’s washed almost every time he uses it. He’s only dropped a deuce once on it & the wife went nuts, so that was the last time he did that. I know this is a dog site, so I’ll be waiting for the cat bashing comments, but dogs are supposed to be smarter than cats, so it should work even better for a dog, unless he took the short bus to obedience school
I’m a dog trainer and it is just natural for me to want to have my dog go outside. I do adjust my schedule to work in relieving periods for my dogs because I have worked so hard with them that I do not want the good training to go out the door by then learning indoor relieving is okay. There are times an indoor potty may be helpful in those situations you can’t control: wrecks, traffic, etc. One thing I haven’t been about to find on this Potty Patch is info on #2. Last time I checked, all dogs still poop. Usually that is not liquid and cannot be absorbed in to faux grass. Maybe I missed this? If someone can come up with an awesome way to teach a dog to use the toilet and have them flush, I would be greatly interested. Otherwise, I’ll stick to the old fashioned method of outdoor use for the dogs.