UPDATE 10/15/2010: PLEASE READ AT LEAST SOME OF THE COMMENTS THIS POST HAS GENERATED BEFORE YOU MAKE A PURCHASE DECISION.
Has anyone tried this product? I got an ad in my e-mail about it, and I’m trying to decide what I think of the Potty Patch.
According to the ad, this is the “perfect” solution for pets who must stay inside for long periods of time, or at least for longer than they can cross their legs.
The picture appears to be a swatch about the size of a carpet sample, made of three layers. The bottom layer is a tray that can hold up to a gallon of urine. The middle layer is basically a grate that allows the urine to travel from the top layer to the tray. The top layer looks (and feels?) like grass.
The idea is that your dog will feel comfortable peeing on the “grass” and will not make a mess on your floors.
My questions:
Do you have to train your dog to use it, like you would newspapers, or does he naturally gravitate to it?
How hard is it to clean all three layers to keep them from stinking?
Why is this any better than newspaper training?
If you have answers, please let me know.
Until next time,
The Dog Lady
UPDATE!: See related posts and articles:
Response from Potty Patch company owner.
Did you get your Potty Patch yet?
Concerns about Potty Patch being an identity theft scam.
Alternatives to the Potty Patch.
Article on Indoor Dog Potties.
I am quite impressed with the shipping. I ordered it on Wednesday night and it arrived Friday morning (today). It looks pretty much like it does on the TV commercial. We’ll see if it works….
Ok…after hearing all the terrible reviews here on the Potty Patch, I have decided that based on the bad customer service, it’s not worth all the hassle.
However I came across a different product called the PetZoom Pet Park that appears to do the same thing. Has anyone tried this? It’s not a matter of being a bad dog owner…my dog has incontinence issues as she is a bit old and me and my roommate are gone all day long from 9-10 hours a day…
If anyone has seen or tried this other product, please let us know the results…
Thank you to all of you for your post.. Actually I also ordered the Potty Patch and after 6 weeks, I emailed them and it was back and forth for another week. Then I recieved a post card that it was on its way, and nothing. So of course like a week ago I recieved an e-mail that they needed my credit card number again to ship it (they never charged me) so I didnt even respond. Its ridiculous how long it takes and now after reading these post I will try something different.
Thanks for the link, Trish! And good luck with your blog.
Just got my blog up and running (pheeew, finally!)… so, under General, I have posted a THANK YOU to Doggies.com (with a link) for this blog… PLUS an explanation of how I created a Potty Pan for my 12 pound male Shih Tzu. Here’s the URL to my posting: http://trishparr.com/2009/10/potty-pan-for-dogs/
I ordered the Potty Patch two months ago! It finally came today. I was so disappointed! What a cheap piece of junk, not to mention unsafe! Pieces of grass fell out and on my floor when I took it out of the box. Also, the grass was so fake! The grass does not look anything like the grass on their website! The grass is supposed to stay on the base by having sharp blades dig into the cloth backing of the grass. Well, it doesn’t work!! Also, I would be scared to even let my puppy us this piece of junk! If she stepped on the sharp blades she would cut herself! I don’t even know how this unit is allowed to be sold in the USA. It is a piece of junk and more importantly, it is NOT SAFE! When you go to their website look closely at the gray part that is suppose to hold the grass is place. It is nothing but SHARP needles! I am sending mine back tomorrow and looking for another box that won’t harm my puppy! The company needs to be reported for selling such an unsafe product. Does anyone have any ideas as to who I can report this to? A government agency? BTW My friend recommended A new Dog litter box called Rascal Dog Litter Box and she is very very pleased with it and the Grass comes already scented to help dogs use as you take it out the box, She says the Box is a God send for her and I am going to order mine today and they have same day shipping not like the Potty Patch which took 8 weeks to come.
I will keep you posted about my progress soon.
Regards
TIM
It won’t stop raining in here in Texas and winter is on its way. My dog is great about going out when he needs to, but he does not go out in the rain! I feel so bad for him, because it has to be uncomfortable. I’ve been pricing the potty porch and other indoor dog restrooms and I am so glad that I found this site. I think that $150 is too much to spend for an item that won’t work.
Does any know of any indorr potty restroom that works and is not an arm and a leg? This will not be a regular use for him, but will be used for htose rainy cold days.
Thanks.
correction. the potty patch is not a little more expensive on publishers clearing house. in fact its 9.00 cheaper than the prices i have been seeing on the sites here. thanks
hey all if you haven’t gotten your potty patches yet and was not charged, try ordering one through publishers clearing house.. i have ordered one yesterday and haven’t gotten it yet but i always get what i order from publishers clearing house its a little more espensive like 15.00 more but its a ligit company and you will get your product. i can’t wait to get mine…i know my dogs will fight for a spot..lol they love the grass and puppy pads in the house are too messy in my book sure they use them but so does my cat and when he scratches to cover up he gets the dogs poo all over around it…so it will work out wonderfully for me i have no doubt.
Thank YOU ALL! I was about to purchase the Potty Patch from the story David from Canada mentioned… Showcase (aka: As Seen On TV) for $49.99, thinking how lucky I am not to have to pay dollar conversion PLUS no shipping & handling charges…. BUT…. so many of you mention the stench. Then I got to thinking… maaaaybe it’s even made in China. Do I want that… um, no!
And then, Jolayne Simpson mentioned the Tinkle Tray (thank YOU for this goody Jolayne!). My dog is very smart in that when he wants to go outside, he asks. Most times once it’s dark outside, raining, and/or cold, he prefers to use a newspaper covered pee pan supplied for him to use (that sits in my downstairs laundry room) when I’m not at home. His only complaint when first using the pee-pan was that his paws get wet… so considering all of the complaints on stench; it seems to me that the Tinkle Tray would be THE best product for my Shih Tzu. I’m betting he’ll love it! Here’s their website again: http://www.krugerquarterhorses.com/tinkletray.htm … it considers both pee and poo AND is a lot easier to clean.
Am waiting to hear back from Marj Kruger as to whether she can deliver outside the United States. I pray she can…. else I will attempt to create my own homemade version from the many tips offered in several comments posted here… minus the plastic grass!
A tip most credit card users may NOT have considered; when I have problems getting my money returned, I contact my credit card company and they represent me… providing I have tried unsuccessfully, first. They’ve NEVER let me down!
I have not used the BBB since the 1970s when THEY provided the business I complained about with a copy of my letter… and I was threatened by that company.
Thanks Beth for a great website!!!!
My bichon took to it after a few weeks, and he has been using it for a few days. I am cleaning it as directed, but it smells HORRIBLE!!! I cant imagine using it inside my home. I am going to have to bag up the turf, and throw it away,and try potty pads or cat litter…i cant stand the smell…
PLEASE DON’T WASTE YOUR MONEY ON THIS!!! I was very disappointed with the Potty Patch from the very beginning. It took 6 weeks to receive after placing my order on September 4th which gave me plenty of time start house breaking my puppy. Once it arrived and i looked at it i thought ” what a piece of junk”. It is a piece of “grass” carpet cut from a larger roll, it sheds very bad and the string inside to “pad” where the grass is sewn is hanging out everywhere! I put it on the floor for my puppy to explore awhile, I wasn’t sure if it was something I needed to train him to use or if he would gravitate to it on his own ,and when I came back a few minutes later all the grass had been pulled from the pad!! It was everywhere!! It looked like someone had cut the grass inside my house!! TAKE THE TIME TO DO IT RIGHT, YOUR DOG WILL BENIFIT MUCH MORE FROM HOUSE BREAKING.
I have a Chihuahua and he potty’s outside BUT if I am at work a little longer then normal, he will use his indoor potty system. I trained him to both and he does great with them. I use the ugo system and it is very easy to use and clean up is very easy. https://www.ugodog.net/ I also foster and my foster dog will use it as well.
my puppy itches when she gets on it…. she also tries to eat the turf…….
You need to get your dog some clarkia. You will see an improvement in her health. It may not help with the potty training but atleast she will be regaining her health!
Hi,
I ordered my potty patch online about 2 weeks ago and received it a couple days (yes I was really surprised, given all the comments on here).
I am having a really hard time getting my dog to use it and I need some help.
Here is the background…
My dog is 13 years old and has been trained to go bathroom outside. He had developed Diabetes and because of that Cataracts so his vision is very limited. He will have to be home alone for a greater part of the day as my family and I are all working in the day time, so no one can let him outside during the afternoons. So I would like to train him to use this asap.
– I put some of his urine on the potty patch so he can recognize his scent and hopefully go there. I also led him to the patch after his dinner when he usually goes. But he did not go.
– I tried to use this puppy house training spray on the mat, but it still didnt work.
– I have been trying to associate the act of him going pee with the word “Pee”, when he goes outside so that when I tell him the command at the potty patch he could understand me…but that didnt work either.
I dont know what else to do…
Hey guys…I ordered mine last week… I called in my order, I even told the girl that I ordered from that I had been hearing that this was a scam and such. She said mine would be here on the 12th and the website I can track it with is customerstatus.com. Hope this is helpful to anyone who got screwed on the deal. Im still keeping my fingers crossed that I am not one of those people too! 🙂
For anyone in Canada, Showcase stores will be carrying the Potty Patch this week. With all of the horror stories on this site, it’s great to know that you can walk into a store, see the product, pay for it, and leave with the product…no waiting, no shipping & handling charges, no run around about shipping dates.
I am interested in the potty patch because of the low price. I think the best advice for those still wanting to try this product (like me) is to order it from a reputable company like Carol Wright gifts..or Hammer Schlemmer..or Miles Kimball that already has them in stock. I plan to order mine from Carol Wright gifts. They have a 1-800 that you can call to verify that they do indeed have the product already on hand and since I have ordered from them before I know they have excellent customer service. You just have to think outside the box sometimes! : )
http://www.carolwrightgifts.com/Household-Helpers/Pet-Favorites/Potty-Patch/46296.cfm?key=58139101&utm_campaign=SearchFeeds&utm_source=ShopZBizR&utm_medium=CPC&utm_term=10793586&cm_mmc=SearchFeeds-_-ShopZBizR-_-FreeShip-_-10793586&srccode=cii_10043468&cpncode=22-26906005-2
??
Like a lot of other people on this site I was about to order a Potty Patch and then completely by accident I found this blog. I just don’t understand how so many people have been scammed by this product and then other people have rave reviews for it, received it on time, and love it. Did this product and company become reliable? or should I find a different solution?
What helped me initially was putting some of their own urine or feces on the pad and then putting the puppy on it several times a day so they get the idea. Next time your pup has an “accident” use the pad to clean it up and put the pup on the pad. Also, if you notice your pup going in one particular spot, put the pads there initially until she gets the hang of it. Once my first one learned what they were all about each new one just followed her example.
ive tried the pads and she seems to still pee and wee where ever i need something that will really work any help ty
Erica, the pee pads that they sell in any pet store have worked well for me for years. I have three Chihuahuas and all three have used them without incident since they were puppies and one of them is 14 years old now. I only got interested in this potty patch because it looked like grass so thought it would be a nice change for my girls. Wish I had just stuck with what I know works and I wouldn’t be in te middle of this pickle right now!
hi everyone was woundering if anyone knows of anything else to help puppys from pee and wee
I purchased the Potty Patch for our mini-schnauzer. We live in a top floor condo and he has no access to a yard during the day. He uses the Potty Patch and it works well. It is a great tool if we both aren’t able to get home on time – he will use it – most of the time he holds it until we get home, but if he needs to go, he will use it. He didn’t use the puppy pads – other than to tear them up and play with them. He can’t really play with the Potty Patch.
For those of you looking to file complaints with the Connecticut BBB and/or teh Connecticut Attorney General’s Office you may want to use the following company info to help expedite your complaint process:
NAME: Fosdick Corporation
BBB MEMBER: NO
CONTACT: Ms. Diana Murchison
ADDRESS: 26 Barnes Industrial Park N
Wallingford, CT 06492-1895
PHONE: 800 366-6937
FAX: 203 679-3293
Website: fosdickfulfillment.com
This information was provided directly by the Connecticut BBB.
The BBB did take my complaint and I am in the middle of correspondences with them. I received this e-mail from the BBB that may be of interest to you all. PLEASE note the company name that they have supplied here!
BBB Complaint Case#84060081(Ref#84-39001219-84060081-6-1100)
From: Better Business Bureau (Do Not Reply To This Email Address) ([email protected])
Sent: Fri 9/25/09 5:10 AM
To:
Complaint ID#: 84060081
Business Name: Fosdick Corporation
BBB received from the company a response to your complaint. We ask that you review the company’s reply and update us on the status of your case. To do so, click on the following website address: http://ct.bbb.org/complaint/view/84060081/c/szpsgq.
Once you accessed your complaint, you will have the options to close the case if the company offered a settlement (full or partial) satisfying your complaint, or you may rebut the company’s position by providing additional supportive information and documentation.
BBB thanks you for your continued cooperation and prompt reply by October 2, 2009. If we do not hear from you by this date, we will assume your case is resolved and close it accordingly.
Sincerely,
Carolyn M. Betts
Dispute Resolution Specialist
BBB Complaint Department
And here is Fosdick’s responce to the BBB inquiry of my complaint (might want to read from the bottom up for this part):
BBB CASE#: 84060081
Complaint filed by:
NAME:
DAY PHONE:
ADDRESS:
EVE PHONE:
CELL PHONE:
EMAIL:
Complaint filed against: Fosdick Corporation (More)
Business Info
NAME: Fosdick Corporation
BBB MEMBER: NO
CONTACT: Ms. Diana Murchison
ADDRESS: 26 Barnes Industrial Park N
Wallingford, CT 06492-1895
PHONE: 800 366-6937
FAX: 203 679-3293
Website: fosdickfulfillment.com
Complaint status: Received Consumer Response/Rebuttal (More)
Activity
Date Activity Description
09/28/2009 Received Consumer Response/Rebuttal
——————————————————————————–
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
On September 18th when I requested the cancellation, the status of my order on this company’s website indicated that the product was on back order. In addition, I received a postcard in the mail from them on September 21st indicating that the products would not be available until mid-October and that if this delay was not acceptable I could cancel by contacting customer service (which I had already done 3 days before). Within hours of my request to cancel this order, I was told that the order was being processed and could not be cancelled. Today is now the 28th (10 days since they claim the order was already processed) and I still have no product. The terms of their return policy indicate the product must be returned via insured postage at my expense adding an additional financial burden to me for a product I do not want and which I cancelled within the time frame of their own post card. There are many, many people out there with similar stories regarding this company and their less than honest business practices. I recommend the BBB research this further as there should be several complaints about this company now. In addition, I have notified the CT Attorney Generals Office and believe several other consumers have as well.
——————————————————————————–
09/24/2009 Forward Business Response to Consumer CLT.cf.rtf
09/24/2009 Receive Business Response
——————————————————————————–
Our records indicate the customer emailed customer service on 9/10 asking for the status of their order. The next email received was on 9/18 wishing to cancel the order however the order was already processed and we were unable to cancel it at that time. The customer can return the items to the address listed below for a full refund. The refund cannot be processed until the items are received.
Potty Patch
400 Returns Rd
Wallingford CT 06494
——————————————————————————–
09/22/2009 Notify Business of Dispute
09/22/2009 Send Acknowledgement to Consumer
09/22/2009 Case Reviewed by BBB
09/21/2009 Case Received by BBB
(Less)
Case Description: I ordered the Potty Patch product from this company based on the TV ads running on the Animal Planet back… (More) I ordered the Potty Patch product from this company based on the TV ads running on the Animal Planet back in July. I saw a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post at that time. By the end of August I had e-mailed and called customer service several times (copies of the e-mails can be provided) because the expected delivery date changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product the items on back order will be shipped as quickly as possible and your credit card will not be charged until the order is shipped.
After several months, I did a little investigating several sites hosting postings from other folks who have had similar experiences so I decided to cancel my order. On the morning of Friday, Sept 18th I checked the order status website and the items were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! I received the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Clearly my cancellation was received prior to shipment and they are refusing to cancel this order. I checked my account and their pending charge is back. I am concerned that they are going to have my moeny for nearly 3 months, are requiring that I pay the return shipping costs and they now have all of my information! I have read some posts from folks in the same situation as me who are now seeing randome charge activity!
(Less)
Category: Billing or Collection Issues
Case opened date: 09/22/2009
Case closed date:
Desired Resolution: I want the order cancelled and the charges on my credit card reversed…. (More) I want the order cancelled and the charges on my credit card reversed. (Less)
Another “BEWARE” piece of info…I have read that IF you do get the product and open the box, the company will not accept the return!!! So, if you do expect to return it DO NOT OPEN THE BOX!
I have now contacted the BBB and it says there is nothing they can do for this type of claim. I don’t even have an address for “potty patch”. I put the eagle eye customer service address in there. I guess Potty Patch really check all their angles so they could scam people without consequences. Please contact me if anyone is interested in making a claim against the Potty Patch company for a refund. This is unacceptable.
[email protected]
– Autumn
Autumn, I’m sorry to hear about your experience…welcome to my world! I have been dealing with this for two months solid and know there are folks who have been going through this for even longer.
I AM FURIOUS! MY ORDER WAS PLACED AUGUST 31, 2009. I HAVE CALLED SEVERAL TIMES TO ASK ABOUT THE EXPECTED ARRIVAL DATE. MY DEBIT CARD WAS CHARGED SEPTEMBER 1, 2009 FOR THE TOTAL AMOUNT OF THE POTTY PATCH PURCHASE. I SPOKE WITH CUSTOMER SERVICE SEPTEMBER 25, 2009, THE LADY TOLD ME IT “SHOULD” BE SHIPPED WITHIN TWO WEEKS, BUT THAT THERE WAS NO FORSEEABLE DATE IN WHICH THEY WOULD BE RECEIVING THE POTTY PATCH’S TO SHIP. SHE SAID THEY WERE VERY BACKED UP AND THAT THERE WOULD BE NO WAY TO TELL WHEN THEY WOULD COME IN FOR SHIPMENT. THAT BEING SAID. I CHECK MY ACCOUNT THIS MORNING, SEPTEMBER 28, 2009, AND MY CARD HAS BEEN CHARGED AGAIN, AND NOW MY BANK ACCOUNT HAS OVER DRAFTED. I HAVE ONLINE BILLS PENDING TO BE PAID, THAT NOW WILL NOT GO THROUGH BECAUSE POTTY PATCH HAS OVER CHARGED ME. I CALLED TO CANCEL MY ORDER BECAUSE OF THE OVER CHARGE. I CANNOT RECALL THE NAME, BUT AN AFRICAN AMERICAN MALE TOLD ME MY ORDER WOULD BE CANCELED AND THAT I HAD NOT BEEN DOUBLE CHARGED. [THEY APPARENTLY REFUNDED IT?]. I CANCELED, AND WAS NOT GIVEN A CANCELLATION NUMBER BEFORE BEING HUNG UP ON BUT POTTY PATCH CUSTOMER SERVICE. I THEN CALLED BACK IMMEDIATELY, I SPOKE WITH ANOTHER MALE, HE INFORMED ME THAT “ALL THE SUDDEN” MY POTTY PATCHES HAD BEEN SENT FRIDAY, SEPTEMBER 25, 2009, AND THERE WAS NOTHING HE COULD DO ABOUT IT. WHY ALL THE SUDDEN DID I CANCEL, AND NOW THEY WERE ALREADY SHIPPED? SO NOW POTTY PATCH IS TELLING ME I MUST RECEIVE THEIR PRODUCT, PAY THE SHIPPING, AND THEN PAY TO GET IT SHIPPED BACK TO THEM TO GET A REFUND FOR THE PRODUCT ONLY… CAN ANY ONE SAY SCAM WITH ME? UM LAWSUIT? THIS COMPANY IS CRAP. THEIR CUSTOMER SERVICE IS CRAP. I HAVE NEVER BEEN SO UNSATISFIED WITH AN ONLINE PURCHASE. I AM 22 AND PURCHASE THINGS ONLINE ALL THE TIME. I WILL BE DISPUTING THIS, AND IF I AM FORCED TO PAY, WILL BE GOING TO COURT. I BEG ANYONE WHO HAS BEEN SCAMMED BY THIS COMPANY TO DO THE SAME. THIS IS NOT FAIR. IF YOU HAVE HAD ANY TROUBLE, PLEASE CONTACT THE BETTER BUSINESS BUREAU AS WELL. THIS CANNOT CONTINUE.
IVE BEEN SITTING HERE FOR LIKE A HOUR READING THESE POST
BECAUSE LIKE EVERYONE ELSE I WAS GONA GET 1 OF THESE
I HAVE A POODLE MIX PUPPY AND I REALLY NEED HELP HOUSE TRAINING HER IF ANYONE KNOWS OF ANYTHING PLEASE LET ME KNOW THANKS
ERICA
Unfortunately, I ordered the Potty Patch on August 6, 2009 based on the TV ads. Immediately after I placed the order, I saw a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post to my account at that time. By the end of August I had e-mailed and called customer service several times because the expected delivery date on their website changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product the items on back order will be shipped as quickly as possible and your credit card will not be charged until the order is shipped.
After several months of this run-around, I did a little investigating and found several websites hosting posts from other folks who have had similar experiences so I decided to cancel my order. On Friday, Sept 18th I checked the order status website and the items I ordered were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Now, typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! Exactly like another duped customer who described their experience with a cancellation request I got the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Now, I am no statistician but just doing the simple math…about a month for me to actually receive these items, another few weeks for the shipping return and another month for the refund to show on my account means they will have my money in their pocket for approximately 3 months. I checked my account and sure enough the pending charge is back and suddenly the order status is showing “in process”. Other consumers are now reporting that they are finding random charges on their accounts since giving this company their credit card information and they have also not had any success in getting the company to cancel their orders, they have no product and the saga goes on and on! As an added bonus, I received a post card in the mail from the company 3 days after I attempted to cancel the order. The postcard reaffirmed that the items remained on back order and were not expected to ship until Oct. 5th. The postcard also indicated that I could cancel the order by contacting customer service or by signing and returning the postcard if the delay was not acceptable and I have now done both but they still refuse to cancel my order. I have now filed a complaint with the CT office of teh Better Business Bureau (http://www.connecticut.bbb.org/) and with th CT Attorney General’s Office ([email protected]) and strongly recommend anyone with similar problems do the same!
the phone number for the potty patch is 1800-378-0742
i just rescued a small dog just my angel , her previous “family” if they can be call like that, kept her outside day and night so now i wnat to be potty trained inside becuse i dont want her to go out went is really cold so i really want this potty thing hopefully it will work
it took a few months to get my pads, the customer service wasn’t up to par but have gotten better. It was worth the wait, no more doggie pads.
at first they would poo on it but not weewee, they would right next to it but not on it.
I’m a homemaker so I remove the poo right away, not realizing that I left no scent on the pad for them to identify with. The next time they went next to it, I cleaned the weewee up with a paper towel and placed it under the grass mat.
Victory, they use it all the time.
i think the problem is that they are overwhelmed and didn’t realize how popular the product is . Hang on ladies, you’ll love it once you get it.
Customer service is 1 866 518 2294,
I can’t believe such a large company was able to fraud so many people!! I ordered in Aug. 2009 and still havn’t received my potty patch. I recieved a confirmation email which claims that the item is back ordered but after reading all this, idk if thats the case. I wish I had known this before they charged me 150 dollars!
I ordered the potty patch on Aug 10 and have yet to receive it. Since the reviews on here are so mixed and I haven’t been charged, I’ll give them the benefit of the doubt and wait for it. The date on the order status site is constantly changing. It went from 9/23 to 9/10 to 9/14 and now its at 10/10. Ridiculous.
I ordered the potty patch in July, 2009. I received a post card from the company the first week in September that there was a delay and if I wanted they could refund my money. The potty patch arrived later that week. I decided to purchase this because during the day, there is no way for my pet to relieve herself. To my surprise she is even pooping on the potty patch. Puppy pads should be placed in the grate to absorb the urine. It should be cleaned with soapy water and hung to dry to avoid the smell of urine. I am a happy pet owner because my pet is no longer sneaking to poop in a corner nor is she ruining my area rug!
Glad I found this site, will most definately be doing more research…my question, to happy potty patch owners..did the site you were on have an 866 #? Because the site I was looking at had an 800 #…800-470-2914..is that the “real” site??
For us working folks it is hard to create a schedule for our pets or to even train them. I work about 30 min away from my apartment and had to drive back home during my 30 min lunch break just to let the dog out, what a nightmare!!! I lost 10 lbs though, LOL :0) I did some research online and came across a dog potty. I bought one from this site http://www.dogpottyoutlet.com and it totally worked!. Now I dont have to worry about letting my pet out or creating a schedule!. It only took him about a week to get trained to it. The great thing about my dog potty is that it dosen’t smell like gross pee pads. What a great invention!
To Lori: You can put astroturf on your concrete backyard, and just hose it down occasionally to clean it. A friend of mine lived in a condo in Honolulu, with a concrete lanai, and he put astroturf down for his dog. Never hosed it down, just picked up the solid matter, and let the trade winds air out any odors.
I ordered the potty patch. Everytime I call they answer the phone and the girl on the phone is very customer friendly and helpful. She explained that they were on back order for a long time because of the demand. They are on track now and it took 1 week to get it. Thanks potty patch
For those of you that ordered the Potty Patch, I found the customer service info on the website to contact them regarding your orders.
CUSTOMER SERVICE INFORMATION:
Potty Patch is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.
Customer Service:
Phone: 1-866-518-2294
Hope this helps.
Hey Lori,
I live up in the mountains in Colorado. I have no fence in yard are grass. With all the wildlife (foxes, & deers) that roam here in the day time there no way I let my Chihuahuas on the ground. I’ve found a solution using a kiddy pool with sand. Kitty litter works good too.
Wow, thanks everyone. I was going to order one also. I don’t have any grass in my backyard and we are looking to adopt a dog. Anyone have any ideas if your backyard is all concrete??
Unfortunetly, I ordered this damned potty patch on July 04, 2009. The charge for it showed up on my credit card statement on July 28, 2009. When I called their 866 number, they informed me that it had been sent to our Post Office (we are in a rural area). According to my Post Office it was returned, party unknown. But that isn’t the worst of it. On August 20th I noticed two charges on my credit card for $14.95 (that’s $29.90 a month-endlessly). These charges were for United Marketing Group and totally unauthorized by me. When I got in touch with them, I told them so and that they had better refund the $29.90. I was lucky that they did so!!!! However, since I didn’t receive the “potty patch” I requested that the company cancel my order and refund my money. They have until the end of this business day to do so. If they don’t, I’m fired up enough to contact the CT Attorney General, the Federal Trade Commission and anyone else that will listen. Say a prayer that no more unauthorized charges show up. I’ve come to believe that there is very little honesty left in this world. Anybody else feel that way?
Pee pads and all those other things, are a waste of time AND money, …and does NOTHING in training the dog to go to the bathroom OUTSIDE! ALL IT DOES IT MAKE TRAINING MORE DIFFICULT AND DOUBLE THE TIME.
its common sense, ..
train the puppy to pee on a paper??? AND THEN train them to go outside???
…unless you ALWAYS WANT your dog to go to the bathroom inside, thats different …but i meet so many people who “paper train” and THEN want the dog to go outside.
Still cant believe anyone would waste money on such a product
YOU’D HAVE TO BE A REAL MORON TO CONSIDER BUYING SUCH A RIDICULOUS PRODUCT, give me a break.
I wont even waste time here typing all the reasons why.
Thanks so much for the headsup info about “Potty Patch”! I was just about to order the product. My money is tight, as I’m on a fixed income. I would have been very upset about the failure to receive the product or having my money tied up or taken without product delivery. Thanks for being on the alert!