Dog’s Indoor Potty Patch = Identity Theft Scam????
April 1, 2009 · Print This Article
After my last post on the dog’s indoor potty patch, I received numerous comments about people submitting their credit card information, but never receiving their product. This makes you wonder why the company is collecting credit card info and whether or not it is a scam.Â
As you know, I have tried to get a response from the company, as well as from Animal Planet, where their ads run. However, no luck so far. My next recommendation is that anyone who submitted information to try to buy an Indoor Potty Patch should fill out an identity theft complaint form through the Federal Trade Commission’s web site – let’s see if that gets any response.
Please let the rest of us know if you get an answer. Thanks!
Until next time,
Good day, and good dog!
Comments
75 Responses to “Dog’s Indoor Potty Patch = Identity Theft Scam????”
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Was the representative from Animal Planet able to tell you anything?
Steven – Unfortunately, no. They were unable to give me any contractual information about their advertisers. So, we move on. Thanks for asking,
Beth
The Dog Lady
[...] Dog’s Indoor Potty Patch [...]
I checked at the bottom of the pottypatch website and found a contact link. I was about to order one of these for my little dog Lu Lu until reading the possible problems others have had.I haven’t tried the toll free number listed on the contact page for pottypatch.com but here is the info. I hope this helps.
CUSTOMER SERVICE INFORMATION:
Potty Patch is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.
Customer Service:
Phone: 1-866-518-2294
I checked at the bottom of the pottypatch website and found a contact link. I was about to order one of these for my little dog Lu Lu until reading the possible problems others have had.I haven’t tried the toll free number listed on the contact page for pottypatch.com but here is the info. I hope this helps.
CUSTOMER SERVICE INFORMATION:
Potty Patch is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us via the information provided below.
Customer Service:
Phone: 1-866-518-2294
[...] you sent in your credit card information, but never received your product. See my previous post here. (Special note to VPinTenn: Thanks for the phone number! Unfortunately, I could never get [...]
Hello Dog Lady,
I did some further investigating concerning pottypatch’ and will email you my results.
Hopefully I have a good contact name and number, so please let me know. I will check back on this forum or my personal email in hopes that the info. is of any help.
I am truly upset that so many people haven’t gotten a response from a company that advertises on the Internet and on TV.
I will certainly be contacting the BBB and urge others to do so. I truly hope that everyone gets their product or a refund. Heck, even a response would allay many fears about a possible scam.
Thank you doggies.com for alerting me and I am sure many others about this problem.
VPinTN
Oops.
I see that Mr. Darby’s info. has already been found and written about in your blog at
An Answer to the Potty Patch mystery! : Doggies.com Dog Blog
Great detective work and thanks for your diligence on this matter.!!
The web-hosting service pottypatch uses is very reputable so I plan on shooting them an email as well.
Thanks again to doggies.com for all the help and insigh ton this and many other topics.
I JUST GOT OFF THE PHONE WITH CUSTOMER SERVICE FOR THE POTTY PATCH. HE SAID HE HAD NOT READ ANY OF THE DODDIE BLOGS. I ASKED HIM WHAT IS THE PROBLEM. HE SAID IT IS A NEW PRODUCT AND HE HAS A LOT OF PEOPLE CALLING AND SAYING THEY HAVE NOT RECIEVED THERE POTTY PATCH. AND THEY ORDERED THEM LIKE A WEEK TO A WEEK AND HALF AGO. I TOLD HIM EVERYTHING I HAVE READ HAS BEEN AS FAR BACK AS JANUARY. I TOLD HIM I’M GOING TO WAIT AND SEE IF THIS GET STRAIGTENED OUT BEFORE I ORDER. HE SAID THAT IS A GOOD IDEA.
I gave them my credit card info online on Monday and have since had 2 charges on my credit card for online purchases of video games. I have not given my card number to anyone else, nor have I ever ordered a video game in my entire life. I’m sure it’s them because of the timing of the purchase. Also, I was suspicious when they emailed me and told me that they rec’d my order but I couldn’t contact them for several days because they needed time to update their computer system. They also said if I did call that I would more than likely find that they wouldn’t have my info on file. I immediately became concerned and now realize that I made a BIG mistake!
Thank you, thank you, thank you one and all. You just saved us and our two “boys” a big headache. We were going to order two for the boys who are getting on in years and one with Cushings Disease, the Potty Patch would have been very helpful.
We appreciate your comments!
I was just about to order one, when I decided to check the web on them, that when I found the blog from doggies.com ……THANK YOU—you saved me a terrible headache! (and more)
I was thinking about ordering the puppy patch until I read here what has been going on with people not receiving the product. I was thinking of purchasing one of those credit cards like visa cards you pay for up front with only a $40 credit limit, then using that card to purchased, that way they don’t have my credit info and can’t charge me more than $40 atleast, would that work?
Thanks for the posts. I was planning to order a couple and wanted to get reviews first – glad I did. Thanks for sharing your experiences.
I was just about to order one as well. Thanks so much for this info. I guess I will create one of my own with some sod from my local garden store.
Thanks for the information. I was about to order 2 of these potty patches until I read your blogs. This is rightening and disheartening.
GREAT information… Thank you for putting this out there. I will be sure to pass it on. As for the potty systems themselves, there are many different versions out now and they are marvelous for training puppies.
Sheila @ connemaraterrier.com
My partner wants to get a small dog. We live in a 2 bedroom condo and are not home 12 or more hours a day. When I saw the potty patch I thought maybe that’s the answer. Is anyone actually receiving the potty patch yet and does it work?
Wow…I am so glad I decided to check out the link to this when I did a potty patch search. My dog is an older sweet girl, and is paper trained so now when she is not able to wait, she is using her papers. Due to special diet, her urine is strong. I thought this Potty Patch idea was going to be a life saver, and am so disappointed to hear all of this. I am going to keep checking to see if anything gets resolved. Does anybody know of anyone who has actually received the product?
I ordered the potty patch over month ago. When I did not receive it after a month, I called customer service. They claim the product is on back order and will come in around 2 weeks. So, hopefully I will receive my product.
I am so glad that I found this Blog before I ordered the Potty Patch! I was eady to order this and decided to do a little hmework first. Glad I did!
I really want to litter box train my Yorkie puppy, but I was now leary to order a litter box product off the web after reading everyone’s experience with the Potty Patch.
Yesterday, I called several sites that were advertising litter boxes on the internet. One of the companies that I called was the Rascal Dog Litter Box. I spoke with the owner of the company and she assured me that my litter box would be shipped the day that I placed by order if it was by 3:00 pm Florida time. I took a chance and I did place an order.
They sent me a confirmation e mail yesterday afternoon with my UPS Tracking Number. The owner could not have been nicer and she told me to call her if I had any training questions or any other concerns.
I may have paid a little bit more (around $30) , but I know that I am getting a litter box for my puppy and I haven’t been ripped off!
Nancy
Good luck to everyone!
I’ve written to PottyPatch and copied the BBB. I was totally apalled at their website ordering procedure. It takes you from page to page asking if you want to order additional items but never give you a price until you get to the end and you are presented with an order with all these charges but unable to revise or edit your purchase. You click on customer service which is so rediculous it takes you in loops that take you nowhere. I ended up calling the 866 number and just cancelled my order out of frustration. By the way, these items are on back order and my order wasn’t going to be shipped until Aug 23rd. What a sham!
Want to cancel my PottyPatch order. What number do I call? I have called 1-800-470-2914 and keep getting a a recording to place another order. How do I cancel my order?
I am so glad that I found this Blog before I ordered the Potty Patch!!!! Thanks for all the helpful info about the Potty Patch. I was about to order 2 of the large potty patch’s. Will not be ordering them now. What a big disappointment to read all of this.
Thank you so much for posting this info. I was going to order two and now see this would create a headache I do not need. Hopefully this will get straightened out. I see other posts mentioing similar products. Anyone have more information on these?
Our 12-year old Japanese Chin, A.D., has congestive hear failure and is on a duiretic, so cannot hold her bladder as long as she could previously. We purchased a medium-sized rigid plastic wading pool from Walmart ($15), drilled holes in the bottom, and filled it to within 2 inches of the top with natural cypress mulch (no color or additives). We put it on our deck and she’s used it from the first day we had it. The urine is absorbed completely and we clean out the solids immediately. We are going to try the same thing in our Florida condo on the screened porch, minus the holes, which hopefully will work as well.
Glad I did a search on reviews for the potty patch. This should get posted on consumerist.com and see if the publicity doesn’t get some action. I have a Chihuahua who sometimes can’t hold her bladder while I am at work. I also have 2 indoor cats who are litter box trained. Does anyone know if they would start using the dog’s litter box? Any ideas on a similar set up as the potty patch that would fit in a small walk in closet? Thanks in advance.
It’s been a week and I’ve never received the potty patch, I live in Canada, someone help me receive it!!! I’ve emailed Christian darby, the owner of the potty patch, no response, gave my email no response. Dis is a scam, help!!!
I called the Potty Patch Customer Service number I found listed on this blog (1-866-518-2294) and was surprized to find a human being answering on the other end. I told him I wanted Delivery Information on my 3 week old order. He asked for my name and zip code and supposedly looked up my file and told me my order was due to ship in about a week.
They have not yet charged my credit card …. I’m still hopeful it will be shipped soon. But I’ll let you all know what happens.
Does anyone know of a reliable supplier of this item in case it does not coome?
I called 1-866-518-2294 and asked them about my order. I gave them a fake name and info and they said my order would be shipped toward the end of September!!!
If thats not a scam Idk what is…..
Crazy. I really wanted to order one for my min. weiner dog that has an injured leg, and doesn’t get around well. Its a shame.
WELL HELLO
I ORDER POTTY PATCH AND I NEVER HAD ANY PROBLEMS CONTACTING CUSTOMER SERVICE I RECEIVE THE ITEM 3 WEEKS AFTER ORDERING THE ITEM THEY SENT IT VIA USPS THE SLOWEST WAY POSSIBLE THEY EVEN PROVIDED ME A TRACKING NUMBER UPON MY REQUEST… EVEN WHEN YOU ORDER THE ITEM IT TELL YOU ON THE CONFIRMATION EMAIL THAT IT TAKES ABOUT 4WEEKS TO RECEIVE THE ITEM.. I AM A VERY SATISFIED CUSTOMER .. I JUST WANTED TO SHARE MY EXPERIENCE
THANK YOU CECI FROM MARYLAND
BY THE WAY I GOT THE LARGE SIZE FOR MY GERMAN SHEPARD SHE LOVES IT. I AM GLAD I GOT MY ITEM.. CAUSE NOW I DONT HAVE TO WORRY ABOUT LEAVING HER LOCK I N A CRATE WHILE IM AT WORK FOR 11HRS
PLEASE CANCEL ORDER NUMBER 52424200931520161 ASAP. i HAVE BEEN TOLD THAT THIS PRODUCT DOES NOT WORK BY A FRIEND.
CANCEL NOW!!!!!
tHANK YOU
Debby – Please note that this site is not affiliated with pottypatch. We cannot cancel your order here. I wish you luck in getting your order canceled through them.
Has anyone reported this company to the BBB.org (Better Business Bureau)?
I ORDERED TWO POTTY PATCHS WHICH COST ME OVER $100, JULY 11, AND STILL HAVE NOT RECEIVED THE PRODUCT. ABOUT THREE WEEKS AGO I CALLED TO SEE WHEN I SHOULD BE EXPECTING MY ORDER. I WAS TOLD THAT THERE WAS SUCH A HIGH DEMAND FOR THIS PRODUCT THAT IT WAS ON BACK ORDER. THAT I SHOULD BE EXPECTING IT SOMETIME IN SEPTEMBER. THEY WOULD NOT BE CHARGING MY ACCOUNT UNTIL IT WAS MAILED. AS OF TODAY I HAVE NOT BEEN CHARGED. WE’LL SEE WHAT HAPPENS. I ATTEMPED TO GO TO THEIR SITE TWICE AND MY PC FROZE BOTH TIMES NOT LETTING ME LEAVE.. THEIR COMMERICAL KEPT POPPING UP WHEN I TRIED TO CLOSE THE WINDOWS. THE ONLY THING I COULD DO WAS SHUT DOWN MY COMPUTER. I CALLED AND COMPLAINED @ 1-866-518-2294 THIS IS THEIR CUSTOMER SERVICE NUMBER…. IF YOU DON’T GET THROUGH TRY EARLY IN THE MORNING. I HAVE CALLED TWICE NOW AND HAVE GOTTEN TO TALK TO A HUMAN. NOT SURE OF THEIR TIME ZONE, BUT I’M IN CALIFORNIA. NEVER WAS ABLE TO GET THROUGH WHEN I TRIED AFTER 6. GOOD LUCK! I TOLD THE POOR CUSTOMER SERVICE PERSON THAT THEY NEEDED TO CHECK OUT WEB SITE, FOR PROBLEMS. I WOULD BE REPORTING IT TO THE BBB. HOPE THIS POST MADE SOME SENSE CAUSE I AM SO ANGRY RIGHT NOW. SORRY:)
I also was thinking about buying a pottypatch, but something told me to check and see if it had comments or revues. Im so glad I did it has saved me money, time and headaches. Thanks for the website and good luck to those who are having problems with this product . I dont think I will be ordering the pottypatch anytime soon !!!!!!!
I have a dachshund that I have been unable to train to do pee only outside, when I saw the add I was tempted to order it, but thanks for your site to call attention to their poor service I didn’t. Does anyone knows about any other product that would work more or less the same. How buying your own sod will work?
I just cancelled my order I placed back in JUNE!! I have received 2 back order statements and after talking with the customer service @866.518.2294 and asking why it has been back order now 3 times there was not a good response. I am not sure if this is a viable company or not but I can not believe if a product is that popular they can NOT give a valid delivery date!!!
I really want to litter box train my new Yorkie baby girl. Did not want to order from Potty Patch due to people being ripped off. I spoke with the owner of the Rascal Dog Litter Box company and told her my concerns about ordering a box from any company due to all the negative reports on Potty Patch. She assured me that my box would be shipped today. She e-mailed me my ups tracking code number just as she had promised when I placed the order. I checked it out – my litter box is on its way. I paid a litle more, but at least I know that I wasn’t a victim of the poyty patch scam.
Ashley
I ordered the Potty Patch and got the same runaround and no way to opt out or give a different mailing address and was immediately charged DOUBLE on my credit card!!!
THANK YOU GOD I WENT TO THIS WEBSITE BEFORE ORDERING THIS PRODUCT. I’VE BEEN SCAMMED SOOO MANY TIMES BY ORDING ONLINE FOR THINGS THAT WERE ADVERTISED ON TV. IT PAYS TO READ THE REVIEWS BEFORE ORDERING ANTHING ONLINE. I’M LEARNING. WOULD LIKE TO HEAR MORE REVIEWS ABOUT THIS PRODUCT IN THE FUTURE.
I’LL JUST WAIT UNTIL IT’S SOLD IN THE STORE.
THANKS FOR THE HEADS UP.
Potty Patch is a cheap knock off of some better products.
I ordered this back at the end of July….took 4 weeks to charge account. Just this week I suddenly received my money back with no explanation. Don’t order this.
Dee
Unfortunately, like most of you, I have also been duped by this company. I ordered the potty patched based on the TV ads running on the Animal Planet back in July. I did see a pending charge on my account for the 3 potty patches I ordered but the hard charge did not post at that time. By the end of August I had e-mailed and called them several times because the expected delivery date changed constantly…at times it even changed several times in the same day! The response was always the same:
Due to the high demand for this product…blah, blah, blah…items on back order will be shipped as quickly as possible…blah, blah, blah…your credit card will not be charged until the order is shipped.
After several months of this run-around, I did a little investigating (which I probably should have done before ordering) and found this and a few other sites hosting postings from other folks who have had similar experiences so I decided to cancel my order. So, here’s what happened next:
On the morning of Friday, Sept 19th I checked the order status website and the items were still showing to be on back order and the expected delivery date was now pushed out to mid-October. I immediately sent an e-mail to customer service advising them to cancel my order. Now, typically it would take a minimum of two attempts to get a response to any other questions I sent them but lo-and-behold a cancellation request got me a same day response from them…just about 7 hours later! Exactly like the person who earlier described their experience with a cancllation request I got the following response:
Thank you for contacting customer service. Unfortunately we are unable to cancel your order since it is being processed for shipment. Your order will be shipping out of our warehouse in the next couple business days and once the product ships please allow 7-14 business days for delivery. If you no longer wish to keep the order once you receive it please follow the return instructions below:
Please return by Insured Parcel Post or UPS, whichever is more convenient and send to:
Eagle Eye Marketing
400 Returns Rd
Wallingford, CT 06494
Hold onto any receipts in the unlikely event that we do not receive your return. You will need them to trace the shipment.
Immediately upon receipt of your return, a credit for the purchase price will be applied to your account. This credit should reflect on your billing statement next month.
Sincerely,
1-866-518-2294
Eagle Eye Marketing Customer Service
Now, I am no statistician but just doing the simple math…about a month for me to actually receive these items, another few weeks for the shipping return and another month for the refund to show on my account means they will have my money in their pocket for approximately 3 months. I checked my acount and sure enough the pending charge is back and suddenly the order status is showing “in process”.
I have personally contacted my bank and asked them to reject the charge as this item has been cancelled and I suggest you all try to do the same.
Good luck!
I AM FURIOUS! MY ORDER WAS PLACED AUGUST 31, 2009. I HAVE CALLED SEVERAL TIMES TO ASK ABOUT THE EXPECTED ARRIVAL DATE. MY DEBIT CARD WAS CHARGED SEPTEMBER 1, 2009 FOR THE TOTAL AMOUNT OF THE POTTY PATCH PURCHASE. I SPOKE WITH CUSTOMER SERVICE SEPTEMBER 25, 2009, THE LADY TOLD ME IT “SHOULD” BE SHIPPED WITHIN TWO WEEKS, BUT THAT THERE WAS NO FORSEEABLE DATE IN WHICH THEY WOULD BE RECEIVING THE POTTY PATCH’S TO SHIP. SHE SAID THEY WERE VERY BACKED UP AND THAT THERE WOULD BE NO WAY TO TELL WHEN THEY WOULD COME IN FOR SHIPMENT. THAT BEING SAID. I CHECK MY ACCOUNT THIS MORNING, SEPTEMBER 28, 2009, AND MY CARD HAS BEEN CHARGED AGAIN, AND NOW MY BANK ACCOUNT HAS OVER DRAFTED. I HAVE ONLINE BILLS PENDING TO BE PAID, THAT NOW WILL NOT GO THROUGH BECAUSE POTTY PATCH HAS OVER CHARGED ME. I CALLED TO CANCEL MY ORDER BECAUSE OF THE OVER CHARGE. I CANNOT RECALL THE NAME, BUT AN AFRICAN AMERICAN MALE TOLD ME MY ORDER WOULD BE CANCELED AND THAT I HAD NOT BEEN DOUBLE CHARGED. [THEY APPARENTLY REFUNDED IT?]. I CANCELED, AND WAS NOT GIVEN A CANCELLATION NUMBER BEFORE BEING HUNG UP ON BUT POTTY PATCH CUSTOMER SERVICE. I THEN CALLED BACK IMMEDIATELY, I SPOKE WITH ANOTHER MALE, HE INFORMED ME THAT “ALL THE SUDDEN” MY POTTY PATCHES HAD BEEN SENT FRIDAY, SEPTEMBER 25, 2009, AND THERE WAS NOTHING HE COULD DO ABOUT IT. WHY ALL THE SUDDEN DID I CANCEL, AND NOW THEY WERE ALREADY SHIPPED? SO NOW POTTY PATCH IS TELLING ME I MUST RECEIVE THEIR PRODUCT, PAY THE SHIPPING, AND THEN PAY TO GET IT SHIPPED BACK TO THEM TO GET A REFUND FOR THE PRODUCT ONLY… CAN ANY ONE SAY SCAM WITH ME? UM LAWSUIT? THIS COMPANY IS CRAP. THEIR CUSTOMER SERVICE IS CRAP. I HAVE NEVER BEEN SO UNSATISFIED WITH AN ONLINE PURCHASE. I AM 22 AND PURCHASE THINGS ONLINE ALL THE TIME. I WILL BE DISPUTING THIS, AND IF I AM FORCED TO PAY, WILL BE GOING TO COURT. I BEG ANYONE WHO HAS BEEN SCAMMED BY THIS COMPANY TO DO THE SAME. THIS IS NOT FAIR. IF YOU HAVE HAD ANY TROUBLE, PLEASE CONTACT THE BETTER BUSINESS BUREAU AS WELL. THIS CANNOT CONTINUE.
I haven’t seen this item advertised much lately so thought something might be up, and found this site. I’m glad I didn’t bother with it. Too bad, it sounds like a neat product.
To people like Douglas who are looking for alternatives, try Pooch Pads. I got mine at Pet Smart but some online stores like dog.com have. Not cheap — I paid $20 something for 1. But, they WORK. They are very thin, not bulky at all. They are odor-proof as their package states. Truly absorbent. Mine said it can be washed up to 300 times. They wash easily in the washing machine and dry on a 7-minute cycle on a commercial dryer. Sometimes I just hang it outside and it dries quickly. I’m completely satisfied and my dogs took to it right away. The package states the pad contain a chemical “attractant.” If you have more than one dog, buy more than one pad. I found my 2 dogs do not like to “share” it.
And it’s not ugly — mine is light beige. Never once has anything ever gone through the pad onto my carpet or floor.
I also like Stephanie’s creation of using a wading pool with mulch. I’ve thought of putting a large litter box in my house with mulch and see if they’ll use it. They certainly get into mulch when they find it outside.
Sorry so many people had these problems.
Yes, I have also just been SCAMMED….and I did just submit my BBB complaint….and STRONGLY ADVISE ALL OF YOU TO DO THE SAME NOW!!! Together we are strong in our stand against this JOKE of a business!!!
Thank you for using the Better Business Bureau’s Online Complaint System.
Your complaint has been assigned case # 84060536.
Correspondence regarding this complaint will be emailed to : XXXXX@XXXX.XXX
Please print a copy of this for your records.
Filed on : October 1 2009
Filed by :
Stephen
945 N XXXXXX Rd
XXXXX XX XXXXX
Filed against :
Eagle Eye Marketing
400 Returns Rd
Wallingford CT 06494
Complaint Description:
This company sells a product called the “Potty Patch”…an indoor grass patch bathroom for dogs. I placed my initial order on 9/28/09 via phone. I gave my visa card number and was told to expect my item delivered on 10/11/09. Then, I called today to check the status of my order…and I was told the item is now back ordered 2-6 weeks. I said CANCEL this order…and then all of a sudden POOF my item “has just been shipped today” and my credit card was charged $43.93!! I told them to CANCEL – and then they charge my card anyways!!!
Your Desired Resolution:
I demand nothing less than a FULL REFUND of $43.93 to my credit card NOW.
Your complaint will be reviewed by a BBB Dispute Resolution Specialist. If the complaint meets the criteria of BBB’s national complaint acceptance policy, it will be forwarded to the business. BBB policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the complaint handling process. Thank you for your anticipated cooperation and patience.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy
Wow, I am so glad that I found this page. Yes, the ordering process was terribly confusing. When I finally looked up the order, I found that I had somehow ordered the large size and was being charged over $80 with shipping and handling. Also, that it would not be arriving until November 8th.
I called to cancel the order today and talked to someone named “Eric” . In the process of cancelling the order, he offered free shipping, a regular size with free shipping. Finally, when we were finished cancelling the order, I asked for a cancellation confirmation number of which they had none. But he did say that my credit card had not been charged. I will be sure to check the next statement. Thanks all, for the heads-up!
Is there another company selling a similar product?
I would pay double if I felt secure with my purchase.
I will save you the time and money: Do not order from these people. Sloppy and suspicious. I received marketing calls and the shared out my info. My product is supposedly “in the mail”.
Do not order from them!
Thank you for all and especially Doggies.com, your information on the Potty Patch ordering issues. I also was about to order two, one for our patio and one for our motorhome when travelling. Yes, their website is terrible and fortunately that is what made me do more research before ordering. Sad to see the problems everyone has had with the company. Seems as though the concept was certainly popular for us dog owners, but we weren’t buying a “concept”.
Does anyone know of a similar product that works and is easy to order or better still a store that carries such an item?
Best of luck to those of you who ordered and are trying to get their refunds or cancel your order.
LJ
As one would expect, we’ve had the same similar issues. We actually received a card asking us to reply by phone using the card they sent informing them if we still wanted the potty patch. I tried to cancelled the order by phone and the woman that answered said it was already being shipped that we should refuse the shipment. Since it was just left at the door, we returned to the post office over 2 wks ago and still have not seen or heard from the sender. We called the Credit Card company to have the charge disputed.
In the meantime, we found and purchased the Potty Patch at our LOCAL PETCO STORE! …
Dear Author doggies.com !
It agree, this brilliant idea is necessary just by the way
My wife ordered back in September. Yes I called today to cancel and low and behold it was shipped three days ago and I should receive within 7-14 days! I do not want potty patch and will return if it was ever shipped. Did you know this is presented by the American Kennel Club? Call them and ask why.
On 102709 I ordered Potty Patch as seen on TV. After a month I checked and noted my delivery date was Dec 5. Today 121109 I spoke with customer service that said it had been sent and would be here on 121809. Didn’t seem to think it was UPS but US Mail. No tracking number. I am so disappointed after waiting so long and feel I have been scammed. No way to be sure until the 18th but I would never order from these people again. Are other websites OK for things like pet park or is it all the same bunch?
I found the Potty Patch at Petco for 49.95.
Dog Obedience Schools…
Learn all about crate training dogs….
Hi everyone
I was about to order when I began reading this. Has anyone received their potty patch? I would really like to have one for my little Sugar.
Please let me know if anyone has received and if there were any more problems with the credit card purchase.
Thank you
After my complaint on your site, I emailed Mr. Darby, got a quick reply of assurance and within 3 days, received my potty patch. All 5 little yorkies love it and it has worked beautifully for the nights I come home late from work. It is easy clean up, too. Much better than newspaper. I had bought a plastic “tub” type from walmart and put paper in it, but it makes a noise when they get in it and is not level and scares them. They used the potty patch right away. Just thought I owed an update since I had complained. Guess they just needed a push to get it out in a reasonable time. It’s a great product. I will buy one for my daughters little dog, too.
I am from Canada and placed a phone order last night. After the initial order (the small size Putty Patch) the automated message went through a list of other promotions, the voice was cut every so often, I could not stop to say that “no, I do not want this product”, there were no possibility to interact, to stop, cancel or have an update of what actually I am going to receive and at what price. A RELA RIPOFF, A SCAM!
Could someone give me an email address for CANADA so I can stop my “I do not know” order. I do have the customer number but would like an email so I can write and have a prouf of what I sent. Since I called Friday night at 11:00 I have to wait till Monday morning to contact them if only I can get through.
Thank you for all your info. I wish I had check this site before I called .
My boyfriend and i recently saw the commercial for the Potty Patch and decided to order. We decided to do our order online, and the official website said that they were 39.99 each plus 12.00 s&h. we decided to order 2 large ones, though the ad never specified which size patch cost what. Then it took us through a series of offers, and never once gave us a total or shipping confirmation. We were relieved to get an email a few minutes later confirming our order, but were astonished to see they were charging us $180.00!!!!!!!!! We scanned through the website one last time to find what we had missed about the price, and there at the bottom in print so tiny you need a magnifying glass to read it, there was the price for a large potty patch: 79.99. We totally felt like we were scammed! Furious, I called the customer service number and of course reached someone who could speak very little English. After about 20 minutes of frustration, they finally adjusted our order to two regular-sized potty patches. I even received a phone call a few days later from a man who could speak even less English than the first rep, who told me our order was being shipped the next day and wanted to confirm. About 6 days later we received our order of 2 regular sized patches, with the “free limited-time-only upgrade to super plush anti-microbial blade grass”. Does everyone remember that cheap faux evergreen plastic Christmas garland from the 70’s? Well, that is what this stuff looks and feels like. It does not look or feel like grass, but it smells pretty awful so maybe my dogs will at least roll in it. Like most infomercial offers, this one was too good to be true. But at least I received my order. And we will be checking up on this identity theft scam as well. Also, I noticed there are several similar sites, all claiming to be the official potty patch, but it took us a while to find the only sort of legitimate looking site. So, do your research. Check with the BBB. Also, a bit off subject…if anyone is thinking of getting a Direct Buy membership-DON’T! Talk about a SCAM! (they tried to scam me recently, but I did my homework, and found the truth). ALWAYS DO YOUR RESEARCH! The internet may seem to be a great enemy at times, but it can also be a great ally.
don’t do it. I ordered one got 3 and am still fighting about the return on both the 2 extra potty Patch units plus the over $40.00 they charge my credit card for shipping. I have not even begon to get the return shipping charges from they yet,
Donot order using the web site. That is where most of the trouble seems to be. you get no order copy and no idea if the order even went thru. They have over $270.00 of mine and we are still fighting.
JTIM47
wow so glad I read this blog
I have been thinking of getting this for our elderly diabetic dog..
Now no way!
thanks for posting and preventing others from having trouble, and I do hope you all get a resolution and refund.
Karen
I ALSO ORDER THE POTTY PATCH TODAY 01/15/10 AND CANCELED 10 MIN LATER AFTER READING YOUR SITE, I WAS WORRIED WHEN I WAS NOT GIVEN A CONFORMATION NUMBER OR A TOTAL PRICE. WHEN I CANCELED THEY SAID IT COULD NOT BE CANCELED FOR 24 TO 72 HOURS BECAUSE IT WAS PROCESSING, SOUNDS FISHY TO ME. I REPORTED THEM TO MY FINANCEAL INSTITUTION AND WILL CONTACT BBB IF A CHARGE SHOWS UP ON MY ACCOUNT. WISHI WOULD HAVE READ THIS SITE FIRST. I KNOW BETTER, NOT FIRST TIME TO GET SCAMMED BY ORDERING SOMETHING OFF SOMETHING I SAW ON T.V. BY THE WAY CUSTOMER SERVICE # IS 1-866-518-2294 I WAS SURPRISED I SPOKE TO SOMEONE ON FIRST TRY.
I ordered Potty Patch plus extra pads which were supposed to be free. Gave all my credit card information – ordered last Nov.2009). It is now Jan. 16, 2010 and all I got so far was a charge on my credit card! annot find a contact address in Canada – can anyone help? I guess I should have checked this blog before ordering.
[...] Potty Patch = Scam? Hello fellow pet-lovers, Has anyone ordered the potty patch? If so did you actually receive the item? I have a feeling that this is a scam and my research is starting to point that way. The website is very unprofessional and the customer service workers leave me with the distinct feeling that this is a huge scam. Any thoughts? Check this out: Dog’s Indoor Potty Patch = Identity Theft Scam???? : Doggies.com Dog Blog [...]
CAUTION, BEWARE. I ORDERED ONE, THE SYSTEM IS SET UP TO ORDER MULTIPLES I KEPT TELLING THE SYSTEM NO, AND IT ORDERED MULTIPLES REGARDLESS, CHARGED IT TO MY CREDIT CARD, I REFUSED SOME TOE NAIL CLIPPER AND IT ORDERED THAT TOO, THEN IT TRIPPLED THE SHIPPING. NEXT THING I KNOW THE PHONE IS RINGING OFF THE HOOK, SOME OF THE CALLERS CALL JUST TO LOG IN AN ACTIVE CALL ON THEIR PHONE BILL OR SOMETHING, THEIR SYSTEM SAY, “WE ARE CONFIRMING SOME ORDER FOR SOME OTHER SERVICES I NEVER SIGNED UP FOR.
VERY SCARRY. I CANCELLED MY CREDIT CARD AND AM DISPUTING THE CHARGE ALL TOGETHER. WHAT A SCAM! BEWARE! THEY ARE GIVING OUT YOUR PHONE NUMBER AND ALSO STEALING YOUR IDENTITY TO ORDER OTHER ITEMS.
i believe these two companies are connected. i think they are the same as petzoompark
OMG! I orderd mine and got it a couple weeks later! Big deal, that’s what my dogs thought,3 chihuahua’s and a dachshund puppy, they examine everything that comes into this house! Not the potty patch, I feel like an idiot and I hope they enjoy my money! “If it sounds to good to be true….”! If the AKC is really backing this product then I’m really disappointed with them!! My dogs have no interest in this piece of ——–,nor do I since it wouldn’t even make a decent door matt!! But I can tell you that I wouldn’t even put it in a yard sale with fifty cents on it and be able to look anyone in the eye and tell them it works! I think all the good reviews r comming from employees of this co. I’ll never order anything else from Internet , already feel DUMB ENOUGH! Thanx 4 letting me vent though, I do feel a little better. Shame on them!!!!!
Thank goodness I didn’t order one. I made one with a box, with cat litter under a patch of turf. Just pick up turf and scoop out clotter litter. Good luck with all your orders.
i haven’t order a potty patch for our dogs yet i want to been trying to want let me cause i want put my card number in for it i don’t trust put my card number in i was told by my bank not to do that put my card number in when they ask for it if its on my checking account i want do it, Thank goodness i didn’t order one yet put my card number on here. I try ordering one tell them to bill me at my address 307N. Green St. Glasgow Ky. can’t get them to do that, I really would like want and need to order one as soon as possible. What do i need to do to order one have it bill to my address could u please let me know as soon as u can cause i really really really really need one badly as soon as possible please. Do u know when they will be in stores how much they will be, please hurry let me know soon as possible i would surely appericate it. Thank u so very very very very much. Thank you Lucinda Cindy G. Proffitt lovergirl42_2004@yahoo.com 307N. Green St. Glasgow Ky. 42141
I bought the Potty Patch from a TV commercial. It took approximately 2 weeks to receive. Now I want to return it and thanks to this site I was able to find a telephone number for customer service. I called today and did get someone on the phone and they guaranteed me that my credit card would be refunded as soon as they rec’d the item back. My two yorkies would not even approach the potty patch. They were afraid of it so needless to say I don’t want it. I am so nervous to send this back because at this time I, at least, I have merchandise. Do I return or take the hit??? What is your feeling?????? This thing cost me $66.84 with shipping!
I feel like such a heel! I just finished dealing with an identity scam, and just replaced a debit card that some online company got a hold of, and what an idiot I was for trying to order this thing, and I dont know if it went thru because when i clicked the order now button, it kept telling me my session had timed out…twice. and tthat isnt making sense, until I read some of the stuff on this page, which just leaves my account at risk again UGH! what do they show up as on your statement??? Will it say pottypatch? I will not even try to order again, but I dont know if I ordered it
I ordered the potty patch from https://www.officialtvwebsite.com/pottypatch on 08 January 2010. I called their customer service 1-866-518-2294 (CUSTOMER SERVICE??????) on the 12th just to follow up and was told they did not have my order yet. (????) Called again on the 14th – still no sign of my order. Called again on 26 January and was told that it would be delivered on the 5th of February. Today (08Feb) I called again and was told it would be delivered on the 18th of February. If it actually shows up on the 18th or anywhere near the 18th I will be one surprised puppy along with my real puppy who will probably never use the thing anyway. Going to their http://www.customerstatus.com site provides about as much information as their customer service #. (CAN YOU SPELL N-O-N-E?) I had a bad feeling about this order when I placed it but proceeded anyway. (my stupidity) If I thought the order would truly get cancelled and that I would suffer no repercussions from already having given them my debit card, I would cancel the order. All I can do now is wait until the 18th and call again just to be given yet another date of delivery. Bottom line is that if you don’t mind being put off again and again and you figure you’ll still use it when your pup is about 10 years old, and you don’t mind talking to mindless morons who call themselves customer service representatives. (can you spell D-U-H ???) and you have nothing better to do with fifty bucks then go ahead and order it. I have a feeling I’ll be selling mine on eBay …if I ever get it that is. Good luck to all who’ve ordered and BEWARE to those thinking about it.